Job ID:24-00249
Duration: 24 Months
Loaction:Sacramento, CA
Openings: 06
Minimum Qualifications
- High School Diploma or equivalent
- 1 year of IT service/help desk operations experience
- Complete service requests and troubleshoot computer and device problems via the telephone & web channels
- Standard knowledge and experience in MS Office Suite, MS operations systems, and enterprise network environment
- Strong client customer skills
- Ability to learn quickly and transfer essential knowledge to team members
- Capable analytical skills
- Teamwork is essential
- Strong communication skills
- Demonstrates work quality and efficiency
- Open and adaptable to change
- Passion for safety
- Two to four-year college degree and/or IT learning accreditation or certification or equivalent IT work experience.
- 1 year of general customer service experience in retail, or call center sales or service role
- IT technical experience in pc use, maintenance, troubleshooting, repairs, software & hardware installation
- Qualitative and quantitative analytic & problem solving skills
- Ability to learn new concepts quickly
- Organizational skills
- Advanced verbal and written communication skills
- Proficient in Microsoft Excel and Word
- Is able to work independently or as part of a team
- Has novice/ basic knowledge of one or more of the following designated area: IT product line, operational process, Utility domain (e.g. Gas, Electric, Telecom Network, TCP/ IP
- Adheres to Work Instructions and/or processes as defined in Run - Books and Playbooks
- Applies technical skills to resolve incidents of well-defined scope as specified by procedural guideline
Compensation:
Factors which may affect starting pay within this range may include [geography/market, skills, education, experience and other qualifications of the successful candidate].
Rama: Rama.D@sunrisesys.com | (732)-272-0380 | URL: www.sunrisesys.com
OR
Monika Ramakrishna: Monika.R@sunrisesys.com | (262)-222-8865 | URL: www.sunrisesys.com