Address
Form of workApplications must be filed at
https://capps.taleo.net/careersection/304/jobdetail.ftl?job=00037783&tz=GMT-05:00&tzname=America/Chicago
About the Comptroller's Office
Innovation, collaboration, and a commitment to excellence best describes the culture here at the Comptroller's Office. We take pride in the work we do serving as Texas' accountant, tax collector, treasurer, and much more!
Culture
Our agency workforce is as diverse as the people of Texas we serve. We value our employees and take very seriously our collective commitment to public service. Personal development opportunities are strongly encouraged through available workshops, teambuilding exercises, and on the job training. We offer flexible scheduling that helps employees maintain a healthy work-life balance.
If you are seeking to gain knowledge, build your career, and network among goal-oriented professionals, this is the place for you!
Click here to see an inside look at the Texas Comptroller's office! Click here to see a video from the division!
General description
The Property Tax Assistance Division (PTAD) provides technical assistance to local governments and taxpayers on property tax issues but does not grant jurisdiction to intervene in local tax matters. PTAD is split into four areas, allowing the Division to offer technical assistance and implement statutory requirements in many innovative ways. The areas are outreach and support, education and communications, field appraisals, and data analysis. Apply to become a part of this great innovative Division. For more information about this Division go to https://comptroller.texas.gov/taxes/property-tax/about.php.
This critical position involves planning, developing, evaluating, and implementing computer-based and interactive e-learning training modules for use by the agency, public, and property tax industry. If you have necessary experience to perform these tasks, you are encouraged to apply for this position.
This position may be eligible for a flexible/hybrid work schedule if certain conditions are met; working arrangements may change at any time as business necessitates.
Minimum Experience:
Graduation from an accredited four-year college or university with a bachelor's degree.
Three (3) years of experience designing, developing and presenting computer-based or interactive e-learning training.
Three (3) years of experience providing customer service and research.
Experience working with Learning Management Systems.
Experience writing and editing public information and communications.
Preferred Experience:
Graduation from an accredited college or university with a Bachelor's degree in instructional design, information technology, communication, human resources, organizational development, education, or a related field.
Experience reviewing and/or developing educational or training materials for large audiences.
Experience in government in a state agency, local government entity or legislative office.
Experience reviewing and monitoring legislation.
Experience in the Texas Property Tax System.
Experience with eLearning creation tools such as Articulate Rise, Articulate 360 Storyline, Adobe Captivate, etc. and other software programs (such as Microsoft Office - Word, Excel, PowerPoint, Outlook; Adobe Acrobat, Webex Webinars, etc.).
Experience with InDesign and accessibility requirements
Substitution:
One (1) additional year of full-time minimum experience of providing customer service and research above may substitute for thirty (30 semester hours) of the required education with a maximum substitution of 120 semester hours (four years).
In this role you will:
Coordinate and collaborate with staff on the design, deployment, and delivery of training content for property tax professionals, division staff and other external customers through webinars, podcasts, computer-based and e-learning training. Presents education training to internal and external customers.
Manage projects including timelines, content development, audio, and video recording, writing user interface, developing assessments, and creating web animation to achieve the desired outcome. Analyze content to ensure compliance with all state and federal laws regarding accessibility, recommends changes to make content accessible, and remediates accessibility issues. Track and maintain current and historical revisions of content. Coordinates timely updates, including legislative implementations, with subject matter experts.
Create course SCORM packages to upload and publish in the LMS. Plans and configures online course settings, modules, assignments, tests and course certificates. Coordinates updates and system changes with LMS contractors, internal subject matter experts, IT and contract management. Provide technical assistance and user account support. Generate learning activity and user reports. Analyze learner feedback and reporting trends to pinpoint areas of improvement and suggest modifications to optimize the system.
Maintain a working knowledge of Property Tax laws, rules, and data including e-learning training methods and trends. Conduct interviews, researches sources, and ensures the completeness and accuracy of the printed and online materials. Completes all required property tax training.
Assist with development of division publications, forms, one-pagers, and other informational materials.
Veterans:
To receive veteran's preference a copy of your DD214 (Member 4) is required.
Veterans, Reservist or Guardsmen with an MOS or additional duties that fall within the essential duties of the job position or other related fields pertaining to the minimum experience requirements may meet the minimum qualifications. All active duty, reservists, guardsmen, and veterans are encouraged to apply if they meet the qualifications for this position. Please call Human Resources, CPA Veterans Liaison at 512-475-3560/800-531-5441 for more information or assistance.
If selected for the position the following must be provided for proof of veterans' preference:
Veteran must provide form DD 214
Surviving Spouse or Orphan must provide DD 1300 or DD 214.
Military Occupational Specialty (MOS) codes that may correspond to the state classification title for this position are listed on the State Auditor's Office Job Descriptions; click on the occupational category for the position. Additional MOS can be found at the State Auditor's Office Military Crosswalk Guide. The Texas Veterans Commission provides helpful employment information
Go to: http://www.texasskillstowork.com, http://www.onetonline.org, https://hr.sao.texas.gov/CompensationSystem/JobDescriptions/ or www.careeronestop.org for assistance translating your military experience and training courses into civilian job terms, qualifications/requirements and skill sets.
Applications submitted through Work In Texas:
Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile.
The Comptroller's Office is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity.
