Compliance Ediscovery Manager

Employer Info

Our client is on a quest to Build the Greatest Health Care Community the World Has Ever Seen. Learn how Company-- which is Italian for "giving life"-- is working to provide quality service to patients, partners, and teammates alike. Our mission is to be the Provider, Partner, and Employer of Choice. At Company, we often say that we are a community first and a company second. our teammates work together to serve more than 194,600 patients through Company Kidney Care and other health care services.

Job Summary

Join us as a Compliance eDiscovery Manager, overseeing proactive Email Monitoring and managing the Compliance Question Line. Utilize your Relativity and/or Brain space experience, with eDiscovery technical certification(s) preferred. Leverage your 4+ years of professional experience, demonstrating strong problem-solving, decision-making, and eDiscovery technology skills. Bring your compliance and/or healthcare expertise to the table and excel in a dynamic environment, where attention to detail, strong organizational skills, and effective communication are key. Apply now to play a crucial role in managing compliance initiatives and supporting our team's success!

Job Description

• Overarching responsibilities:
  • Oversight and responsibility for the proactive Email Monitoring Program. Management and oversight of day-to-day operations of the Compliance Question Line. Ownership and maintenance of data and reporting for the Compliance Policies Team. Support Compliance Director on special projects as needed.
• Question Line Responsibilities:
  • Review inquiries received and triage as appropriate.  For compliance questions, provide timely policy guidance to teammates and document clearly within system (Ethics Point).
  • Understand and be able to interpret compliance policies to provide appropriate guidance.
  • Communicate policies, procedures, and potential risk in an easily digestible manner.
  • Analyze data to define and understand problems, perform research, and evaluate alternatives to assist leadership in decision making regarding program enhancements or areas of improvement.
  • Escalate issues to leadership, legal, and/or the Investigations team, as appropriate.
  • Review and track compliance forms and approvals related to policies.
  • Help review and provide feedback for compliance policies, trainings and job aids as needed.
  • Participate in committees or independently review forms and requests for compliance risk and provide appropriate guidance and/or approvals.
• Email Monitoring Responsibilities:
  • Manage ongoing compliance email monitoring process, including, conducting monthly reviews in Relativity and Brain space and completing preliminary research on potential issues identified.
  • Document rationale for decision to conduct additional follow up or create a case in Ethics Point Case Management System for matters requiring additional investigation.
  • Model continuous improvement in day to day working practices, consistently iterating on processes to ensure efficiency in risk mitigation.
  • Build and maintain positive relationships within Compliance department and across departments.
  • Analyze data to identify themes and trends and present to senior compliance leadership on an ongoing basis.
  • Communicate findings to leadership and make recommendations for next steps related to issues identified.

Skills Required

• Relativity and/or Brain space experience required; eDiscovery technical certification(s) preferred.
• Minimum of 4 years of professional work experience required.  Compliance and/or health care experience strongly preferred.
• Excellent problem-solving and decision-making skills; Proven ability to synthesize/analyze diverse information, develop recommendations and solutions, and articulate them clearly to business partners and leadership.
• Proven experience in managing multiple requests for support while ensuring stakeholders are satisfied with completeness, accuracy and timeliness.
• Broad knowledge of eDiscovery technology and the collection, processing, review, and production of electronically stored information (ESI)
• Strong written, verbal, and interpersonal communications skills including ability to listen attentively and to communicate information clearly and effectively.
• Strong organizational skills and attention to detail are critical for success in this role.
• Demonstrated strength in time management required; ability to respond to urgent requests, prioritize appropriately, manage multiple projects and priorities at one time and meet deadlines.
• Able to function in a team environment, being flexible and responsive to changing priorities, and having an appropriate sense of urgency in completing tasks and projects.
• Professional presence and presentation skills (including PowerPoint presentations); ability to synthesize and present analyses to senior management with persuasion and sound logic.
• Ability to deal with confidential information and/or issues using discretion and judgment.
• Proficiency in Microsoft Word, Outlook, PowerPoint, and Excel