Complex Inforce Processor

Complex Inforce Processor

At Equitable, our power is in our people.
We're individuals from different cultures and backgrounds. Those differences make us stronger as a team and a force for good in our communities. Here, you'll work with dynamic individuals, build your skills, and unleash new ways of working and thinking. Are you ready to join an organization that will help unlock your potential?

Responsibilities include but are not limited to:

• Responsible for processing a wide range of complex transactions, both financial & non-financial, at the direction of our Resolution & Systems Team.
• With guidance, learns and understands the full platform of Equitable products to include the respective product benefits and features.
• Supports all business areas with product/policy maintenance, corrective processing efforts, and implementation of remediation projects using multiple systems, including but not limited to; product specific updating systems (VTG/WMA), CSA, AWD, Windows, CMOD, as well as Microsoft Excel.
• Responsible for ensuring client transactions are properly administered; quality is pivotal.
• May be assigned to assist with training in areas of expertise and/or work on special projects.
• Requires adherence to established service levels with regards to timeliness of processing.

The base salary range for this position is $46,000 - $60,000. Actual base salaries vary based on skills, experience, and geographical location. In addition to base pay, Equitable provides compensation to reward performance with base salary increases, spot bonuses, and short-term incentive compensation opportunities. Eligibility for these programs depends on level and functional area of responsibility.

For eligible employees, Equitable provides a full range of benefits. This includes medical, dental, vision, a 401(k) plan, and paid time off. For detailed descriptions of these benefits, please reference the link below.

Equitable Pay and Benefits: Equitable Total Rewards Program

Required Qualifications:

• 2+ years of experience working in a solution driven and/or project based role.

Preferred Qualifications:

• Written and verbal communication skills.
• Technical aptitude with the ability to multi-task and be able to navigate multiple administrative systems.
• Ability to research and effectively utilize available knowledge/ product resources to correctly process transactions.
• Ability to document client account information thoroughly and concisely.
• Must be able to learn, retain, and follow a large amount of detailed instructions within a short period of time.
• Works independently to resolve issues in a timely manner knowing when to appropriately escalate.
• Organization and time-management skills; ability to demonstrate flexibility in a fast-paced environment of changing priorities/demanding circumstances.
• Demonstrates ownership/accountability. Reliable; ability to meet attendance and punctuality standards
• Demonstrates commitment, dedication, highly engaged and involved in the job. Proactive self-starter; proven ability to collaborate with different teams within the organization.
• Experience with Inforce processing and administrative systems (WMA, VTG, AWD, NBA).
• Knowledge of EQH products and administrative systems.

Skills:

Analytical Thinking: Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.

Managing Multiple Priorities: Knowledge of effective self-management practices; ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Process Improvement: Understanding and insight into evaluating current product quality and production methods and ability to maintains focus on the continuous improvement of processes, products and services.

Results Orientation: Knowledge of the importance of meeting or exceeding established targets; ability to drive critical activities to completion.

Strategic Thinking: Knowledge of the importance of "big picture" thinking and planning; ability to apply organizational acumen and competitiveness to identify and maintain focus on key success factors for the organization.
Diversity, Equity and Inclusion: Demonstrates a commitment to Diversity, Equity and Inclusion by treating everyone with respect and dignity, ensuring all voices are heard and advocating for change.

ABOUT EQUITABLE
At Equitable, we’re a team of over ten thousand strong; committed to helping our clients secure their financial well-being so that they can pursue long and fulfilling lives.
We turn challenges into opportunities by thinking, working, and leading differently – where everyone is a leader. We encourage every employee to leverage their unique talents to become a force for good at Equitable and in their local communities.
We are continuously investing in our people by offering growth, internal mobility, comprehensive compensation and benefits to support overall well-being, flexibility, and a culture of collaboration and teamwork.
We are looking for talented, dedicated, purposeful people who want to make an impact. Join Equitable and pursue a career with purpose.
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Equitable is committed to providing equal employment opportunities to our employees, applicants and candidates based on individual qualifications, without regard to race, color, religion, gender, gender identity and expression, age, national origin, mental or physical disabilities, sexual orientation, veteran status, genetic information or any other class protected by federal, state and local laws.
NOTE: Equitable participates in the E-Verify program.
If reasonable accommodation is needed to participate in the job application or interview process or to perform the essential job functions of this position, please contact Human Resources at (212) 314-2211 or email us at TalentAcquisition@equitable.com.