Complex General Manager - Hilton San Francisco Union Square And Parc 55

Are you ready to take the helm as the Complex General Manager of the Hilton San Francisco Union Squareand Parc 55? We are seeking a visionary and experienced leader to join our team and guide our prestigious hotels to new heights.
As Complex General Manager, you will play a pivotal role in inspiring exploration and discovery for our guests, ensuring that their stays are filled with urban adventures and peaceful retreats You will also be responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
The Hilton San Francisco Union Square boasts the city's most elevated skybar and an enticing outdoor pool, offering an atmosphere alive with the energy that draws travelers from across the globe to San Francisco. Whether it's savoring artisanal cocktails with breathtaking city views, planning excursions to Wine Country, or embarking on picturesque hikes in the Muir Woods, you will lead a team dedicated to surpassing guest expectations.
Parc 55 enjoys a prime location, just one block away from the Curran and ACT theaters, and a mere two blocks from Union Square and the Westfield San Francisco Centre, offering unparalleled access to the heart of the city. Within a one-mile radius, you'll find iconic landmarks such as the Powell Street cable car turnaround, the San Francisco Museum of Modern Art, and the Moscone Convention Center.
Join us in this exciting opportunity to lead our exceptional team and shape the future of both the Hilton San Francisco Union Squareand Parc 55 as our Complex General Manager. Your leadership and expertise will be instrumental in ensuring our guests experience the utmost in luxury and hospitality in the heart of San Francisco.
For more information on Hilton San Francisco Union Square, click HERE.
For more information on Parc 55, click HERE.
What will I be doing?
Specifically, you would be responsible for performing the following tasks to the highest standards:

• Lead, direct and manage all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, overseeing sales and marketing initiatives, leading and developing the executive team, responding to guests inquiries and resolving concerns and hotel-wide meeting participation and facilitation
• Ensure guest and team member satisfaction
• Monitor and develop team member performance, particularly the executive team and department heads, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
• Recruit, interview and train team members
• Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements
• Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies
• Serve as primary liaison with hotel owners and corporate entities

What are we looking for?
Basic Qualifications:

• minimum of 2 years Complex Hotel Manager or 3 years General Manager experience at a big box property
• Experience managing a property with $100M or greater in revenue and a minimum of 800 rooms
• Ability to build successful ownership relationships and partnerships
• Successful in maintaining Union partnerships

Preferred Qualifications:

• Thoughtful people leadership with proven success in driving engagement and managing high performing teams
• Thorough understanding of revenue management and sales in large group house
• In-depth knowledge of the San Francisco Market
• Experience managing multiple properties
• Hilton brand experience

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The annual salary range for this role is $300K - $325K and is based on commensurate experience.