Competence Management Program Manager

At Keolis Commuter Services (KCS), we give every team member—and their ideas—a seat for the journey. We are a diverse team made up of different backgrounds, stories, and perspectives, which is our strength. If you’re looking for a career with a company that invests in your future, KCS is the place for you. We Imagine. We Care. We Commit!

Since 2014, Keolis Commuter Services has been entrusted with operating and maintaining the Commuter Rail network on behalf of the Massachusetts Bay Transportation Authority (MBTA).  During this time, we have worked to deliver a safe and reliable service, thanks to the knowledge and dedication of our team, and our experience operating transit networks around the world. Today, we're proud of the progress we have made together to deliver a best-in-class service for the Greater Boston community.

We believe our people are what make us great. That is why we demonstrate a commitment to a safe, healthy, and inclusive culture that welcomes ideas, encourages innovation, and values belonging. Your future starts here.

At Keolis Commuter Services, LLC we provide a competitive compensation package that is designed to be flexible and comprehensive to meet the needs of our hard-working employees and their families.

Benefits Package Highlights:

• Generous Medical & Rx plan
• Dental & Vision Plan
• Railroad Retirement Benefits – a federal program that administers retirement, survivor, unemployment, and sickness benefits to U.S. railroad workers and their families.
• Fidelity 401K Program
• Flexible Spending Accounts
• Transit and Parking Reimbursement Benefits
• Employee Assistance Program
• Company Sponsored Life & Accidental Death and Dismemberment Benefits
• Education Assistance
• Short- & Long-term Disability Benefits
• Voluntary Benefits Plan options including
  • Supplemental health plans for accidents, critical illness, hospital stays
  • Pet, Home, Auto insurance

Skills:

• Interpretation of state and federal regulatory governance
• Training program management and delivery
• Effectively communicate training concepts with business units
• Maintain effective relationships with internal and external stakeholders
• Work change management in an operational context
• Able to effectively extrapolate using key data and experience
• Judge tasking requirements in order to effectively manage time

Knowledge and Experience:

• 5+ years of industry operational experience
• 3 years rail experience (preferred)
• Understanding of the concepts of building a Competence Program
• Knowledge of CFR 217/243
• Proficiency in MS Office software
• Proficient writing and language skills
• Other software (MS Project, Comply 365, Power BI, MS Visio, Coruson, TRMS)

Key Accountabilities:

Competence Management

• Ensure compliance with CFR217
• Restructure the CFR217 program such to demonstrate operational competence of field staff
• Build systems required for the governance of the program
• Report out each month the testing and failure rate
• Liaise with Transportation, Mechanical and Engineering for tests
• Conduct analysis on the testing results and provide recommendations

CFR243 Management

• Ensure that each of the business units has a robust 243 Training Plan
• Ensure that plan submissions are completed as per regulation requirement
• Liaise with internal and external stakeholders to achieve required aims

Organizational Specific

• This role may be required to perform other functions under the direction of the Director of Human Factors and Training

Working Conditions (including Physical Demands):

• This position can expect to spend up to 20% in facilities across the network or outdoors.
• The nature of the operation will expose the candidate to loud noise, extreme temperatures, and possible fatalities.
• Essential Physical Requirements – able to type, climb, traverse uneven surfaces.
• Travel Requirements – position requires travel within Massachusetts and Rhode Island to all facilities across the network.
• Some out-of-office hours work may be required. 

Additional Statements:

Drug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. Must pass a physical examination.

Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world.

Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.

EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job, and Keolis retains the right to change or assign other duties to this position. Employees must be able to perform the essential job duties of this position satisfactorily.  If requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.

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