Community Safety Ambassador

First Screening will be conducted 10 days after posting date. Additional screenings will be conducted every 10 days, as needed.

There is only one city in the country that can say it is the Nation’s Capital – Washington, D.C. Given that distinction, The Metropolitan Police Department is the premiere law enforcement organization in the city. We receive over 22 million visitors a year, have almost 700,000 residents, and 21,000 private business. The Department consists of more than 4,200 members: approximately 3,550 sworn members and over 650 civilian employees. We are one of the most diverse and highly trained departments in the country. We have the honor of safeguarding and protecting not only our nation’s residents, but also people from all over the world.

The Metropolitan Police Department (MPD) offers an attractive benefits package. The benefits package includes competitive compensation, health insurance, prescription drug coverage, dental, vision, short and long term disability and life insurance, as well a strong retirement benefit and savings options. Employees are also eligible for our employer contributed 401a plan after one year of employment. Additional perks such as discounts on wireless carriers, gym memberships, amusement park tickets and much more! Additional information can be found at: DCHR Benefits

This position is located in the Metropolitan Police Department (MPD) and operates underneath the Patrol Services South (PSS) Bureau. The position is responsible for responding to non-priority calls for service. Community Safety Ambassadors (CSAs) provide support to the department’s sworn members in non-emergency, non-priority situations; engage in community outreach with the public; and offer a visible, community-based police support function to enhance MPD’s service to the public. CSAs are non-sworn members of MPD who are authorized to assist sworn members in the performance of certain duties that do not require law authority to make arrests; they are essential components of the department’s efforts to provide quality service to the residents and visitors of the District of Columbia.

CSAs are intended to support PSN or PSS by responding to low priority and non-emergency calls for service. CSAs will also assist with other functions that do not require a police officer’s response. CSAs contribute to MPD’s mission statement by assisting with community engagement functions, special events, crime prevention initiatives, and other tasks as determined by their commanding officers. CSAs help to free up police officers to focus more on crimes requiring an armed response. The CSA program is intended to supplement the efforts of officers in the field and to reduce the number of non-emergency calls to which sworn members must respond. CSAs shall not replace other job classifications, although they may support such work if needed.

This Community Safety Ambassador position is covered under the National Association of Government Employees (NAGE) bargaining unit and you may be required to pay an agency fee through direct payroll deductions.

The incumbent will be responsible for the following:

• Handles parking complaints and issuing parking citations,

• Responds to, littering, and vandalism complaints;

• Administers first aid;

• Engages with the community through high visibility and community meetings and events;

• Supports safe passage efforts by providing high visibility;

• Assists with low-risk scene security to prevent the entry of unauthorized persons under the direction of a sworn member;

• Processes prisoners;

• Release lost, found, and recovered property;

• Assists with administrative tasks, consistent with duties of civilian personnel, at the district stations;

• Assists with Telephone Reporting Unit operations;

• Maintains records and prepares administrative reports related to the duties described above; and

• Performing other related duties as assigned.

Qualifications

• Maintain knowledge of DC’s criminal justice system and associated terminology; District transportation/road network system, upon completion of training at MPD.

• Ability to establish and maintain an effective working relationship with supervisor, coworkers, and the general public; demonstrated ability to communicate effectively orally, verbally, and in writing and to follow instructions; and ability to work independently as required.

• Ability to deal with the general public in adverse situations, exercising a high degree of tact, diplomacy, and persuasion, as well as the ability to use good judgement in seeking compliance.

• Regular and prompt attendance is mandatory in the performance of an employee’s duties for this position, to include scheduled work hours and required training activities, calls for mandatory overtime needs, and calls for service during times of emergency.

• Ability to understand and interpret relevant District and federal laws and regulations.

• Knowledge of the department’s organizational structure, policies, procedures, rules, and regulations.
• After having completed training at MPD, maintain a thorough knowledge of investigative practices and techniques.

• Ability to work independently in carrying out the department’s mission and objectives.

• Skill in report writing; knowledge and ability to use Microsoft Suite applications and other office software as needed.

• Ability to follow instructions, analyze and make recommendations and decisions, and prepare comprehensive reports in a clear, concise, logical and objective manner and present the results in both written and oral formats.

• Ability to handle high level stress while responding to assignments, which includes prioritizing tasks and time/case management. Ability to escalate calls to sworn members, when appropriate, through proper dispatch protocols.

Licensures, Certifications and other requirements

Must possess and maintain a valid driver's license.

Education

GED or High School Diploma are required. Associate’s Degree preferred.

Work Experience

Applicants must have at least two (2) years of specialized experience equivalent to the CS-7 grade level, or its non-District equivalent, gained from the public or private sector. Specialized experience includes: handling high level stress while responding to calls which includes prioritizing tasks, time/case management; ability to analyze and make recommendations and decisions, and prepare comprehensive reports in a clear, concise, logical and objective manner and present the results in both written and oral formats; communicating orally and operating Microsoft Suite applications and other office software; ability to learn MPD's General Orders in relation to CSA areas of responsibility; and the ability to understand the Department's organizational structure, policies, procedures, rules, and regulations.

Work Environment

The work environment requires frequent public contact, decision-making, and concentration as well as possible contact with hostile individuals. The work environment involves exposure to varied weather conditions. Community Safety Ambassadors must have the ability to behave respectably and with the utmost integrity even when off duty. May be required to respond for any critical incident, manmade or natural; some assignments may require working weekends, nights, and/or occasional overtime.

Other Significant Factors

Promotion Potential: No Known Promotion Potential.

Term appointmnt, Not-to-Exceed 13-months, renewable up to four years.

A background investigation, to include a criminal, traffic and credit check are required for positions with the Metropolitan Police Department.

The District of Columbia Government is an Equal Opportunity Employer: all qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, genetic information, disability. Sexual harassment is a form of sex discrimination, which is also prohibited. In addition, harassment based on any of the above-protected categories is prohibited.

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