Address
Form of work
SalaryCity
San Ramon State
California Job Location
SFO 332 Mill Creek Position Type
Regular Job Objectives: The Community Relations Representative is responsible for providing an excellent customer service experience throughout the resident journey at Essex.
ESSENTIAL JOB FUNCTIONS:
- Promotes excellent customer experience by having positive interactions with the residents
- Assists with move-in and move-out processes
- Manages resident documents and additional paperwork as needed
- Handles resident inquiries and concerns to ensure their issues or questions are adequately addressed
- Maintains high customer satisfaction scores by ensuring the residents are treated with care
QUALIFICATIONS:
- High school diploma or equivalent required, college degree preferred
- Excellent customer service skills and a desire to help people
- A minimum 1 year of customer service experience preferred
- Good organizational and time management skills
- Ability to read and write English; speak English and understand spoken English
- Ability to utilize a personal smart device for apps related to property operations and communication
- Knowledge of Microsoft Suite and property management software
Essex provides great communities in which to live, work and invest. We are a purpose-driven company, and we pride ourselves on promoting an internal culture of growth and opportunity by engaging, enabling, and empowering our teams. Working at Essex is not a destination. It is a journey where you can confidently build your career.
The salary range for this position is $25.00 - $34.13 per hour. New hires generally start between $25.00 - $29.33 per hour. The final salary offer will be determined after reviewing relevant factors, including but not limited to skill sets; relevant experience; internal equity; and other business and organizational needs. This role is also eligible to participate in Essex’s discretionary Annual Bonus program that is commensurate with the level of the position.
