Community Outreach Coordinator

Responsible for assisting with the facilitation of the Quality Program including activities such as monitoring, data collection, quality/performance improvement initiatives, reporting, and coordinating/monitoring complaints. To provide support and assistance to providers, clinical and administrative staff, and County Health Improvement Organizations (CHIOs) regarding quality activities.

Duties:

• Collaborates with the Program Manager, Principal Investigator, organizations, peers and/or volunteers to identify, plan, and implement strategies for various programs.
• Contributes to the design, development, implementation, and evaluation of educational programs. 
• Collects and analyzes data to identify community needs before implementing programs to multiple audiences across the state of Oklahoma.
• Assists with the development of outreach strategies and marketing tools to reach priority audiences.
• Identifies resources and opportunities to implement programming and policy, system, and environmental changes.
• Collaborates with program teams, community organizations, peers, and volunteers in the execution of events and activities.
• Contributes to the design and implementation of the program components. 
• Develops and maintains mutually beneficial relationships with agencies and organizations across the state. 
• Provides program information to the public through public relations and media campaigns.
• Identifies the availability of services and resources and related gaps, identifies local and state policies related to the availability of and access to services. Identifies opportunities to impact relevant policies.
• Distributes educational materials and programs to community agencies, local government, and state government.
• Provides guidance to agencies and organizations on assessment of  education needs and on development and delivery of education programs. Seeks funding opportunities to expand programming for priority audiences.
• Provides educational program development, delivery, and evaluation. Implements and manages community-based projects involving community partners and stakeholders.
• Prepares and distributes education materials (videos, blogs, brochures, flyers, etc.).
• Prepares monthly reports of all activities performed and assigned program objectives.
• May conduct literature searches relevant to the program.
• Maintains records for reporting purposes.
• Develops, prepares, and coordinates project applications and project-related activities to obtain funding for education programs and related work.
• Organizes community events, trainings, conferences, and community presentations.
• May assist with formative and summative program evaluation including the design, implementation, and assessment, and the development of recommended improvements.
• May serve as the moderator and data analyst for qualitative research methods.
• Performs various duties as needed to successfully fulfill the function of the position. 

Required Education: Bachelor's Degree. 

• 12 months experience in Community Outreach activities or health education.

Equivalency; Substitution: Will accept 48 months of experience in lieu of the Bachelor's Degree for a total of 60 months experience.

Skills:

• Knowledge of Community Outreach practices
• Knowledge of qualitative and quantitative research methods
• Ability to work effectively with a wide range of constituencies in a diverse community.
• Must have time management and organizational skills
• Strong interpersonal skills and ability to work in a team setting
• Strong written and verbal communication skills
• Must have social media and marketing skills and media relations
• Ability to plan events and coordinate programs
• Computer proficiency including Microsoft Office, graphics, presentation software, and create web-pages
• Detail oriented and demonstrated organizational skills.
• Available beyond typical workday for community programming and research 

Advertised Physical Requirements:

• Physical: Sit for prolonged periods. Communicate effectively. Manual dexterity.
• Environmental: Standard Office Environment

Departmental Preferences:

• Organizes and performs medical record and clinic site reviews related to quality performance improvement focus studies, re-credentialing reviews, patient complaint investigation, clinical guidelines, and quality of care risk management patient safety initiatives.
• Assists with various quality performance improvement initiatives, including assisting the clinic medical director and or clinical staff in identifying potential projects, methods for gathering data to evaluate the potential areas for improvement, and recommending appropriate interventions to improve outcomes.
• Assists with achieving and maintaining the standards for accreditation and other regulatory agencies. 
• Coordinates outreach internal and external events with community, tribal, and internal partners.
• Serves as interface between department center and hospital partner on interactions with industry, community, and tribal partners.
• Coordinates various surveys to include but not limited to patient physician employee satisfaction surveys in support of the goals of the Quality Department, and the strategic priorities.
• Assists in the identification and resolution of quality-of-care risk management patient safety employee safety concerns, using incident reports, complaints, chart reviews site reviews, etc. and working with physicians, staff, patients and families to resolve issues.
• Assists with Quality Improvement and Risk Management Committee, AAAHC Steering Committee, and various other, as needed.
• Plans, coordinates, and participates in provider and staff education initiatives.
• Performs a variety of duties associated with the Quality Department to include but not limited to the collection and analysis of data, to measure and evaluate processes, quality of care, and clinical outcomes.
• Performs miscellaneous job-related duties as assigned.
• Performs various duties as needed to successfully fulfill the function of the position.

Diversity Statement: The University of Oklahoma is committed to achieving a diverse, equitable, and inclusive university community by recognizing each person's unique contributions, background, and perspectives. The University of Oklahoma strives to cultivate a sense of belonging and emotional support for all, recognizing that fostering an inclusive environment for all is vital in the pursuit of academic and inclusive excellence in all aspects of our institutional mission. 

Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.