Community Health Advocate

About Our Company

At Altais, we're looking for bold and curious innovators who share our passion for enabling better health care experiences and revolutionizing the healthcare system for physicians, patients, and the clinical community. Doctors today are faced with the reality of spending more time on administrative tasks than caring for patients. Physician burnout and fatigue are an epidemic, and the healthcare experience and quality suffer as a result. At Altais, we’re building breakthrough clinical support tools, technology, and services to let doctors do what they do best: care for people. We invite you to join our growing passionate team as we change the game for the future of healthcare and enable the experience that people need and deserve.

About Your Team

Are you looking to work with a high performing, fast growing and dynamic Care Management team? Altais and our subsidiaries, form one of the most recognized medical groups in California. We are 4,000+ physicians, working in over 40 cities in California, caring for more than 500,000 patients. If working in a mission driven organization supporting highly competent, hard-working, thoughtful clinicians who value good ideas and are passionate about reshaping healthcare excites you, then we are thrilled to welcome you to your new career.

This position is located in our brand-new Oakland City Center location, or remotely (within the state of California). We are flexible provided you are open to traveling to the Oakland office locations as needed.

About Your Work

The Community Health Advocate will assist members to locate and connect to needed services and resources in the medical system and community that will make it easier to manage their health. Partner with medical systems and community and assist members to problem-solve barriers to health conditions and navigate existing community and medical services. Identify resource gaps in medical and community services and support implementation of new services to close identified gaps.

You will focus on:

• Assesses psychosocial and social determinants of health needs for low risk members and documents assessment results or augments available information in appropriate systems
• Consults with or refers members to licensed staff (social worker, nurse case manager etc.) as required based on member social, health risk and medical complexity
• Establish relationships and partners with community resources, health plans and providers by participating in community engagement activities with local agencies e.g. faith-based organizations, community centers, government agencies, parks, recreation centers and schools
• Assists members with problem-solving barriers to health conditions by identifying, locating, connecting to and navigating needed community and medical system services, including visiting members, accompanying members to medical appointments and assisting members with completing forms to access needed services
• Actively engages, builds rapport and establishes trusting relationships and RS23 facilitates collaborative communication with members and member family support systems
• Identifies social determinants of health concerns/gaps, develops and documents a plan to address social and health disparities in accessing appropriate care and services
• Documents member updates and progress notes in appropriate systems and submits timely reports
• Actively participates in Interdisciplinary Team Meetings and reports updates on member needs and progress
• Files and makes necessary follow-up on mandated reporting, e.g. Adult Protective Services, Child Protective Services, etc.
• Other duties as assigned including occasional home visits as directed by Manager

The Skills, Experience & Education You Bring

• Communication and ability to work with various members of the clinical team.
• Electronic Health Record knowledge and ability to document following standards, policy and procedures.
• Time management and ability to manage a case load with minimal supervision.
• Medical assistant experience a plus.

You Share Our Mission & Values:

• You are passionate about improving the healthcare experience and want to be part of the Altais mission.
• You are bold and curious- willing to take risks, try new things and be creative.
• You take pride in your work and are accountable for the quality of everything you do, holding yourself and others to a high standard.
• You are compassionate and are known as someone who demonstrates emotional intelligence, considers others when making decisions and always tries to do the right thing.
• You co-create, knowing that we can be better as a team than individuals. You work well with others, collaborating and valuing diversity of thought and perspective.
• You build trust with your colleagues and customers by demonstrating that you are someone who values honesty and transparency.

Altais values the contribution each Team Member brings to our organization. Final determination of a successful candidate’s starting pay will vary based on several factors, including, but not limited to education and experience within the job or the industry. The pay scale listed for this position is generally for candidates that meet the specified qualifications and requirements listed on this job description. Additional pay may be determined for those candidates that exceed these specified qualifications and requirements. We provide a competitive compensation package that recognizes your experience, credentials, and education alongside a robust benefits program to meet your needs.

The anticipated pay range for this role is listed in our salary posting for transparency but may vary based on factors including the candidate’s qualifications, skills, experience, and geographic location. This base pay range is specific to California and can vary based on Bay Area, Metro LA, and Greater California regions which may not be applicable to other locations.

Altais and its subsidiaries and affiliates are committed to protecting the privacy and security of the personal information you provide to us. Please refer to our ‘CPRA Privacy Notice for California Employees and Applicants’ to learn how we collect and process your personal information when you apply for a role with us.

Physical Requirements: Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork – Activity level: Sedentary, frequency most of workday.

External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.