Community Engagement Manager - Tulsa

Reading Partners is changing the education landscape. We are a leader in working to solve the literacy crisis in our country by leveraging community volunteers in under-resourced schools. Our diverse and expansive volunteer base provides one-on-one tutoring to students twice weekly, and our program is proven to help children master the reading fundamentals they need to unlock their potential as successful, happy, and confident readers in school and in life. Our people are our heartbeat and our greatest resource; we are all passionately rallied around our mission to help children become lifelong learners by empowering communities to provide individualized instruction that works. Join our stellar team leading the charge to deepen our impact and expand our service. Watch this video to learn more about Reading Partners.

The high level:

The Community Engagement Manager (CEM) is part of an energetic team of relationship builders working together to leverage Reading Partners’ mission in the community. The CEM’s main role is to lead, develop, and mobilize a team to recruit, train, celebrate, and retain a diverse portfolio of volunteers to serve as literacy tutors in our reading centers. Reporting directly to the Community Engagement Director in Tulsa, the CEM manages the overall volunteer recruitment, onboarding, and retention strategies for the region. The CEM is organized, data-informed, goal-oriented, and a strong communicator.

What you’ll do:

Each fiscal year, develop and execute on a comprehensive community engagement strategy to successfully reach or exceed volunteer recruitment, retention, and training goals

• Ensure Tulsa meets or exceeds its volunteer recruitment goal of 1000+ volunteers

• Ensure the region retains 40%+ of volunteers year over year

• Ensure the region achieves a volunteer satisfaction goal of 95%

Lead a team of Community Engagement Associates

• Coach, manage, and train each Community Engagement Associate

• Ensure CEAs execute regional engagement strategies and meet or exceed goals

• Generate opportunities to empower team members to own more of their work so they can grow and develop professionally

Execute on many aspects of a comprehensive community engagement strategy to meet/exceed

• Manage initial and ongoing tutor onboarding, training and orientations for both Reading Partners Traditional (RPT) and Reading Partners Connects (RPCx) tutors. 

Regularly audit and maintain records for prospective, new, and existing volunteers

• Analyze data through ACM and volunteer feedback surveys and by generating Salesforce reports to inform strategy

• Ensure that volunteers are moving through the system quickly and make adjustments as necessary

• Manage and execute annual regional campaigns, Commit to the Next Chapter and Refer-A-Friend 

• Create and execute additional opportunities for volunteer engagement and recruitment through community events, workshops, volunteer newsletters, celebration events, etc.

• Maintain direct communication and actively collaborate with our Program team 

• Create and facilitate Reading Partners’ AmeriCorps Orientation and ongoing AmeriCorps training(s), as well as on tutor coaching and performance management resources

• Assist Community Engagement Director with building a sustainable pipeline of prospect CE partners 

Collaborate closely with the Executive Director, Senior External Relations Manager, and local development staff to drive Reading Partners’ external brand

• Form relationships with tutors who can speak on behalf of Reading Partners

• Review and approve volunteer communications

• Provide talking points and impact numbers for grant and fundraising efforts

Other duties as needed

How you’ll do it:

Leadership & Management: 

• Demonstrate a genuine interest in coaching, inspiring, and developing emerging professionals as they pursue the region’s goals. Demonstrate an ability to provide clear guidance and goals, to delegate, and to provide growth opportunities while supporting progress along the way. Be able to recruit, hire, onboard, and deliver high-quality training to AmeriCorps members and volunteers. Support our emerging national network of Community Engagement Managers and other community engagement staff.

Relationship Development & Collaboration: 

• Leverage existing relationships and build new transformational relationships in the community. Establish highly collaborative cross-functional relationships and work effectively with all internal stakeholders for both organizational fundraising and program delivery. Celebrate wins with all stakeholders.

Communication: 

• Build and maintain strong systems for communication and messaging, tailor communication to audiences, and contextualize messaging. Demonstrate a strong aptitude for effective communication, remotely and in person, with direct reports, school stakeholders, and Reading Partners staff.  Be able to conduct difficult conversations with grace and ease.

Project Management: 

• Create innovative solutions in the face of competition for resources, time, etc. with a high degree of adaptability and flexibility.  Anticipate challenges and/or questions and proactively execute solutions. Understand larger strategic priorities and make measurable progress against these larger goals. Be able to make sound decisions that consider all stakeholders. See the bigger picture and also drill down to smaller details to “connect the dots.” 

About you!

You’ll be successful in this role if you:

• Demonstrate knowledge of the Tulsa education landscape and broader community

• Have 4+ years of progressive experience in education, leadership, customer service, marketing, client management, community organizing, or similar field

• Have direct management experience of volunteers, interns, and/or emerging professionals

• Have database management experience and a high level of comfort with MS Office and Google Suite. 

• Have access to reliable transportation to travel within a defined geographic region on a daily basis

• Have flexibility and adaptability in work style and work schedule, including some nights and weekends

• Prove eligibility to work in the U.S. legally

• Hold a bachelor’s degree or equivalent experience

• Embrace and commit to our mission

• Root your work in our core values

• COVID-19 vaccination is required unless a medical or religious accommodation is requested and approved. Please review our Vaccination Policy

Bonus Points if you:

• Are an AmeriCorps, Peace Corps, and other national service alum/alumna

• Have experience working in launch or growth phases of organizations

• Have experience with Salesforce or another equivalent database

What we offer:

Reading Partners offers the full package – great benefits, a great work culture, and the opportunity to have a glowing and growing career 

• We offer a competitive salary commensurate with experience. This is a full-time exempt position. Salary for this position is $49,250  - $52,000 annually.

• We offer a comprehensive benefits package, including medical, dental, vision, disability, life insurance, flex spending accounts, generous paid time off, commuter benefits, an Employee Assistance Program (EAP), and a 403(b) match option.

• We offer an exciting and dynamic culture, and we commit to investing in and supporting our amazing people to grow their careers with us.

The other things you need to know:

• Travel: This position travels regularly throughout Tulsa. This position may also involve occasional travel to Reading Partners’ National Headquarters in Oakland, CA. 

What’s Next?

If you’re interested in joining our Reading Partners team, please submit the following application materials to our online job posting:

• A cover letter describing your interest in Reading Partners and how your past experience has prepared you for this role

• Resume