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SalaryCommunity Engagement Manager - Berrien Springs (Full-Time)
This is a Hybrid Work Eligible position. You will be required to come into the Operations Center in Berrien Springs, MI as needed to ensure business needs are met.
ABOUT HONOR:
At Honor Credit Union, we’ve been putting members first since 1934. Our team remains true to our member promise: Providing Solutions For Your Financial Success. Honor members enjoy extraordinary member service at 28 member centers, and worldwide through online banking.
OUR TEAM:
As a team member at Honor Credit Union, you are genuinely part of a family. We leave the term "employee" at the door because you're much more than that; you're a valued member of the Honor Team and its success. We don't settle for good; we strive to be great, and that starts with the individuals that live out the "I Am Honor" promise every day.
At our core, we are obsessed with providing extraordinary member experience with solutions for financial success. We are rooted in the belief that finances don't have to be intimidating and giving back to the communities we serve is essential. We are made up of outgoing, positive, friendly, and highly experienced individuals, which creates an inclusive, stimulating atmosphere. Smiling is the epitome of our culture, and like kindness, we believe smiling is contagious - it's no accident that you'll find a smiley face on all things Honor.
COMMITMENTS TO LIVING "I AM HONOR":
- Act with Urgency and Care - You have the direct authority and responsibility to act and seek out solutions.
- The Platinum Rule - Treat others the way they want to be treated.
- Make the Connection - Develop genuine relationships so you can provide a "WOW" experience.
- See a Need, Fill a Need - Seize opportunities to help others meet their needs, whether they are known or unrealized.
- Reason over Rules - Make decisions that are good for the person and good for Honor.
- Cultivate Peace & Love - Uphold an environment where diversity is celebrated, kindness is contagious, and everyone belongs.
WHAT WE ARE LOOKING FOR:
- Responsible for ensuring the execution of the Community Engagement strategy and operations of the Community Engagement Department.
- Sets and holds staff accountable to individual, departmental, and organizational goals while ensuring the proper policies, guidelines, and procedures are in place and followed to achieve the credit union's strategic goals.
- Leads the Community Engagement Team, which includes setting direction, coaching, motivating, recognizing, and rewarding team members.
- Builds and maintains strong relationships and processes with internal cross-functional teams to ensure fluidity, providing an efficient experience to the relationship.
- Demonstrates a high level of initiative to identify opportunities to build business through community outreach and education, media and public relations, events, and community partnerships.
- Works with internal stakeholders to evaluate successes and misses, and course corrects as needed to ensure goal achievement and increased community presence.
- Timely after-hours communication, presentations, and community events with members is critical for success in this position and expected.
WHAT WE EXPECT FROM YOU:
EDUCATION/CERTIFICATION:
- College degree; or an equivalent combination of training and work experience.
EXPERIENCE REQUIRED:
- Five to eight years of similar or related experience.
KNOWLEDGE/SKILLS/ABILITIES:
- Must have a demonstrated ability to keep finances in order.
- Robust knowledge of banking products and services.
- Strong leadership, coaching, and development abilities.
- Excellent sales and organizational skills.
- Strong written and verbal communication skills.
- At all times follow the core values of credit union - Truth, Integrity, Respect, and Fairness.
WHAT’S IN IT FOR YOU:
Honor has excellent benefits for all full and part time team members. We offer:
- Medical with prescription coverage, Dental, and Vision.
- 401k employer contribution & matching program.
- Paid time off and paid holidays (including your birthday!).
- Paid community volunteer hours.
- Wellbeing spending account.
- Various discounts on credit union products and services for team members & their families.
- Additional perks included.
