Community Case Manager

Position Summary & Duties Responsible

POSITION SUMMARY

Community Case Manager will provide case management services for assigned clients, to include review and determination of client needs. Provide case management, counseling services and perform a variety of professional and technical duties in support of assigned areas. Conduct initial interviews with client. Obtain information about client through interview and case history to determine the client’s level of addiction severity. Assist in the determination of proper therapeutic approaches and referral.

DUTIES AND RESPONSIBILITIES SUMMARY

• Conduct initial interviews with client; obtain information about client through interview and case history to determine the client’s case management needs, existence or level of addiction severity, assist in the determination of proper therapeutic approaches and level of care.
• Work in conjunction with community agencies and assist client in scheduling and follow through with programs and other connections to care.
• Assist in the reliability and validity of treatment, services, and rehabilitation of clients.
• Conduct case management services for assigned clients; determine needs and appropriate referrals including, but not limited to, treatment for drug and alcohol use, behavioral health, domestic violence, medical, and legal assistance and/or requirements, as needed.
• Establish and maintain contact with community agencies, resources and professionals necessary for proper case management of clients.
• Provide client with services, which may include collaboration with families, criminal justice entities and community resources.
• Transport clients to appointments and other services providers in the community.
• Responsible for the timely and accurate documentation and reporting of case management processes; maintain case notes and associated documentation.
• Prepare case files for periodic review and quality assurance.
• Perform department program related duties in residential, community, and jail-based settings.
• Perform other job-related duties as required or assigned.

• The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of all employees assigned to this job.

Minimum Qualifications

• Bachelor’s Degree in Criminal Justice, Psychology, Sociology, or related field, and one (1) year of work experience in criminal justice, social work, counseling, or related field. Any equivalent combination of related education and/or experience may be considered for the above requirements.

Supplemental Information

PREFERENCES

Licensed Substance Abuse Associate (LSAA) preferred.

ADDITIONAL REQUIREMENTS

The offer of this Bernalillo County position requires compliance with the following:

• Employee must successfully complete the post-offer employment medical examination and background investigation.
• Employee must comply with the safety guidelines of the County.
• Pursuant to the criminal history screening for Caregivers Act, Section 29-17-1 through Section 29-17-5 NMSA 1978, new hires at the Behavioral Health Services facility will be required to complete a caregiver criminal history screening for all caregivers. Conviction of a disqualifying condition is cause for termination or sufficient reason not to hire if applicant has a disqualifying condition on their record at time of application.
• Employee must complete required FEMA training(s) as assigned to position.
• All positions may be required to work various shifts and scheduled per department needs.

WORKING CONDITIONS

• The majority of essential duties are performed indoors in a temperature-controlled environment.
• Outdoor duties are sometimes required in performance of essential duties and worker is exposed to natural weather conditions while performing outdoor duties.
• Worker may be exposed to intermittent noise and vibration, a variety of fumes and odors, contagious diseases and potentially hostile and dangerous situations.
• Indoor working surface is even and may be carpeted or tiled.
• Indoor surfaces are typically dry and may involve the use of stairs.
• Outdoor surface may be even or uneven and may be wet or dry.
• Outdoor duties may involve the use of stairs or ladders and may be performed on inclines or hills.
• Outdoor surfaces may include natural ground, asphalt, or concrete.
• Work hazards or potential work hazards include those of a treatment facility environment with exposure to noise and dangerous situations that could involve serious bodily injury and other health hazards.
• Work hazards include high stress level of job, and operating of a vehicle.

EQUIPMENT, TOOLS AND MATERIALS

• Equipment typically used to perform administrative duties include the telephone, computer, telefax machine, photocopy machine, and pager.
• Worker may handle first aid and oxygen equipment on an occasional basis.
• Materials and products typically handled in the performance of administrative duties include a wide variety of forms and paperwork, reports, various writing utensils and a wide assortment of other basic office supplies and materials.

Equal Opportunity Employer

Bernalillo County is an Equal Opportunity Employer.