Community Based Clinical Care Coordinator

Job Title: Community-Based Clinical Care Coordinator

Department: 911 Diversion

FLSA Classification: Exempt - Full-time

Location: Hybrid – Community/Office

Reports To: Lead Clinical Care Coordinator / Clinical Manager

Position Summary

Provide follow-up behavioral health care coordination services to clients or others such as parents/guardians concerned about an individual. Follow-up eligibility is based on specific program requirements. The Clinical Care Coordinator works with the caller and/or client to monitor symptoms and functioning while coordinating post-crisis care with existing providers or linking the client to new mental health services.

Essential Functions:

· Maintains contact with individuals to coordinate care, help access community resources, continue to plan for client’s safety, and to aid the person served in improving level of functioning post-crisis.

· Ongoing assessment of mental health symptomology, including suicidal thoughts/behaviors or other lethality risk factors.

· Ensures all care coordination, referral dispositions and outcome documentation is completed for all cases.

· Participate in regular team meetings and individual supervision for case consultations.

· Provides training and ongoing support to clinical staff on follow-up care coordination procedures.

· Provides feedback on care coordination systems and works with Clinical Manager and Program Director to enhance follow-up care coordination procedures.

· Provides protocol support, live call assistance, and case consultation to clinical staff.

· Reviews cases as part of continuous quality improvement and to provide supportive feedback to clinical staff.

· Participates in community activities such as system of care committees and resource events to raise awareness of services.

· Will handle inbound call duties as needed, outreach cases that cannot be handled over the phone. This includes outreaching residencies, shelters, homeless encampments, hospitals, and jails.

· Performs other job-related duties as assigned.

Education, Experience and Skills Required:

· Bachelor’s Degree in Social Work, Psychology, Criminal justice, or social service-related field and/or certified peer specialist credential.

· One year of clinical experience preferred.

· Strong service coordination, team building skills, and excellent customer service skills.

· Applied Suicide Intervention Skills Training-Required - can be completed upon hire

· Working knowledge of the St. Louis Area Mental Health Network, the Crisis Intervention Model, and the DSM-V.

· Thorough clinical assessment skills with strong verbal, written, and interpersonal skills

· Ability to learn and adhere to multiple protocols.

· Ability to use computer system and talk on phone while typing.

· Must work well individually and with co-workers as part of a team. Must be flexible with work hours and special requests from leadership.

· A valid driver’s license is required as some driving and/or transportation may be required to take clients to medical appointments, job sites, social activities, and other community resources. (Required)

· Must own a properly insured, reliable vehicle.

At BHR, we believe that every team member has an integral role in the lifesaving treatment we provide. We are a trauma informed agency, and we hire people who are passionate about our mission and are committed to improving the lives of those we serve through our trauma informed models of practice.

Behavioral Health Response is an equal opportunity employer and considers applicants without regard to race, color, national origin, ancestry, religion, creed, age, disability, sex or sexual orientation, gender identity or expression, genetic information, veteran status, marital status, national origin, or any other legally protected status.