Address
SalarySupplemental Information
PNO-816-032524-AM
Potential starting salary depends upon qualifications:
$16.06/hr. to $22.48/hr.
No Civil Service test score is required in order to be considered for this vacancy.
AN IDEAL CANDIDATE WILL POSSESS THE FOLLOWING COMPETENCIES
Selected Core Competencies:
Communicating Effectively: The ability to relay information correctly and appropriately to connect people and ideas.
Focusing on Customers: The ability to serve the needs of those who support and/or rely on the services provided.
Managing Resources: The ability to ensure resources such as time, money, and people are utilized appropriately to result in maximum business value.
Selected Preferred Competencies:
Accepting Direction: The ability to accept and follow directions from those higher in the chain of command.
Adapting to Change: The ability to adjust plans, expectations, and behaviors in response to change.
Demonstrating Initiative: The ability to assess information and take action independently to help the organization achieve its goals.
Port NOLA offers competitive benefits that prioritize safety, health and wellness for our employees. Employees have access to the following benefits:
- Medical / Dental / Vision Insurance
- Health Savings Account (HSA)
- Medical and/or Dependent Care Flexible Spending Account (FSA)
- Life Insurance options
- Long Term Disability Plan
- State of Louisiana LASERS state pension program
- Deferred Compensation Plan (457 plan) with employer match
- Paid Louisiana State Holidays; and paid Annual and Sick Leave
- Wellness Center located in the Port Administration Building
- Ship Shape Wellness Program
*Resumes WILL NOT be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.*
For further information about this vacancy contact:
April McKnight
Port of New Orleans / Human Resources
P.O. Box 60046
New Orleans, LA 70160
504-528-3277
Qualifications
SUBSTITUTIONS:
College training will substitute for the required experience on the basis of 15 semester hours for six months of experience.
NECESSARY SPECIAL REQUIREMENTS:
An applicant who has been convicted of a felony or who is under indictment on a felony charge will be disqualified until relief from the disabilities imposed by state and federal laws is granted.
NOTE:
NOTE:
Job Concepts
FUNCTION OF WORK:
To receive and respond to requests from enforcement officers/agents through telecommunication equipment. Acts as the point of contact with the general public for emergency situations, accidents, complaints, etc.
LEVEL OF WORK:
Entry.
SUPERVISION RECEIVED:
Direct from a Communications Officer Supervisor or higher-level personnel.
SUPERVISION EXERCISED:
None.
LOCATION OF WORK:
Statewide.
JOB DISTINCTIONS:
Differs from Communications Officer 2 by the absence of experienced-level duties.
Examples of Work
The Communications Officer is a critical position and responsible for receiving, screening and properly responding to incoming calls concerning both emergency and non-emergency calls. The positions is extremely important as officer or civilian lives may be adversely impacted by the response.
75% COMMUNICATIONS OFFICER/DISPATCH
Answer emergency and non-emergency telephone calls and requests for law enforcement services; determine the nature of the call and deploy the appropriate personnel and equipment; operate computer-sided dispatch system and various mission critical communications equipment.
Adhere to department code of ethics; maintain proficiency in established policies, procedures, telecommunication equipment and geography of area served.
Answer and transmit messages over a two-radio.
Receive and respond to information requests by officers.
Assists Criminal Investigations Division with background investigations on applicants for police officer positions, quarterly report and other statistics as required.
Receive analyze, prioritize, and respond to general public complaints and inquiries. Alert the nearest officer, dispatch to location, and relay the information.
15% NATIONAL CRIME INFORMATION CENTER (NCIC) TERMINAL AGENCY COORDINATOR
Search, enter, modify, and delete computerized records for vehicle registration, driver licenses, other licenses, wanted felons, missing persons, unidentified persons or bodies, stolen property, etc. in the appropriate computer database.
5% ADMINISTRATIVE
Performs a variety of clerical, record-keeping and general support duties related to communications activities. Also responsible for maintaining and ensuring required validations, user agreements, and record keeping. Perform a variety of clerical, record-keeping and general support duties related to communications activities.
5% OTHER DUTIES AS DIRECTED
_____
100%
