Description
Description:
The UKG Global Services organization is responsible for product implementation, support, customer success, and relationship management for UKG customers worldwide. Our Global Services Operations (GSO) Communications team is looking for a Communications & Enablement Strategist to support our external and internal operational communications efforts. This person will partner with Communications & Enablement leadership to:
Deliver on the communications strategy for the status, serviceability and support of our products
Manage crisis communications during product outages or unforeseen events
Develop internal-facing content to enable U Krewers to do their jobs and engage them around UKGs award-winning culture.
This is a hybrid / remote role on U.S. Pacific time zone. It requires on-call shifts outside of working hours, during weekends, and on holidays.
Responsibilities:
Work with a multi-disciplinary crisis response team to draft and send customer communications on the status of our products during unforeseen outages or incidents. This is done via 24-hour, on-call rotation split across the team.
Manage communications to customers, U Krewers, and partners on planned product maintenance and new product feature releases.
Track outgoing communications and maintain a calendar of planned and unplanned communications for shared visibility and strategic decision making.
Monitor effectiveness and impact of communications campaigns, delivery platforms, and technology usage by analyzing available data and stakeholder feedback. Use dashboards & reporting mechanisms to improve data-driven decision making and allow for ongoing improvements to our communications structure.
Support strategic internal communications campaigns by developing targeted written and visual content for multiple audiences. Review content for quality, accuracy, and effectiveness.
Maintain a series of communications channels (newsletters, communities of practice, emails, websites, and more) to ensure quality, consistency, and visibility of content.
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