Communications Clerk, Days/Evenings Flex

Job Description

Department: Revenue Cycle

Job Title: Communications Clerk

Reports To: Patient Access Manager or Director

Job Summary: The Communication Clerk is the first telephonic point of contact for patients and assists with accurate routing of calls. Responsibilities include answering multi-line phone system, paging overhead codes, greeting hospital visitors in a warm and friendly manner utilizing excellent customer service skills, and providing assistance and directions to on-site customers, both internal and external. Excellent interpersonal skills, communication skills, accurate typing skills, knowledge of office procedures, and ability to work independently required.

Job Responsibilities:

• Greeting callers in a welcoming and friendly manner.

• Proper transfer of calls to appropriate departments.
• Answers 222 line quickly and pages appropriately.
• Utilizes RAVE system correctly.
• Knows enunciator panel/alarm systems and notifies appropriate personnel in case of equipment failure or alarm activation.
• Maintains log of all codes.
• Maintains accurate patient and religious census records
• Maintains on-call schedules and daily on-call assignment sheets.
• Greets on-site customers appropriately.
• Handles general information questions and referrals correctly and efficiently.
• Responds to questions in accordance with hospital policy.
• Flexibility in assuming other appropriate responsibilities and duties not noted above.

Requirements:

Education: High school degree or equivalent.

Experience: Previous clerical and/or healthcare experience preferred.

Physical Requirements: Repetitive use of hands and fingers (i.e. use of computer keyboard). May require use of lifting and carrying light loads (up to 10 pounds). Sitting or standing/walking for long periods of time.

Cayuga Health System Commitment to Diversity, Equity & Inclusion

Cayuga Health System commits to treat all people with dignity so that everyone who comes to us is safe, cared for, and respected. We will support the growth of our employees and the health of our community by embracing the rich diversity of social and cultural identities, needs, and life circumstances of all people. We strive to recognize and overcome personal biases and systemic policies that marginalize others and contribute to disparities in healthcare access, equitable care, and good health outcomes.