Commercial Relationship Liaison

Responsible for supporting their assigned geography’s most profitable Commercial accounts, the Commercial Relationship Liaison will maintain a positive relationship with their customer base. A core function of the CRL is to cultivate strong relationships with each of their customers so that the customer remains with Superior Plus for the long term.

• A team player, the CRL will also provide general support to their assigned geography in regards to Commercial Customer issues, collaborating consistently and frequently with the Field Operations Team in order to retain customer business.
• Supports the seamless transition of new customers sold by Superior’s Outside Sales Team into the existing business portfolio.
• Required to contact their assigned customer list on a consistent basis, the CRL will log all information from each contact in multiple CRM tools for company visibility.
• Responsible for Commercial contract renewal and creation in their assigned geography, the CRL will look to enhance or maintain customer profitability while ensuring customer retention.
• The CRL will, on a daily basis, support and respond to any Net Promotor Score submissions from Commercial customers, while rectifying any potential issues from occurring in the future.
• Along with support from the Marketing Team, the CRL will supplement outbound content initiatives with communication to customers that aligns with the message from mailers, emails, bill inserts, and more.
• The CRL will be available for inbound customer support during non-working hours in an effort to align with our Commercial customer’s needs.
• The CRL will also support outbound resolution for leading indicators of customer attrition - out of gasses, volume declines, and more.

Role Requirements/Qualifications:

• 2-5 years of Sales, Account Management, or Customer Service Experience, preferably in a B2B environment.
• Experience with CRM tools or platforms is preferred. Salesforce experience is ideal.
• Strong communication, written, and interpersonal skills required.
• Ability to cultivate strong and enduring relationships with valued customers, while maintaining or enhancing profitability.
• Demonstrates ability to understand and address customer needs through a consultative approach, tailoring company products and services to fit customer needs.
• Strives to achieve or surpass pre-defined goals of customer retention or profitability. A results-driven approach plays a pivotal role in the growth and success of Superior Plus Propane.
• Experience in contract negotiation, renewal, or relevant financial acumen preferred.

Superior Plus Propane has a vision to be the Premier Propane distribution company within the United States. To that end, we pride ourselves on delivering excellent customer service to ALL of our customers both internal and external. We have a collaborative work style and we make decisions based on analytics and best practices. Superior encourages work/life balance as seen in our above industry standard PTO program as well as the flexible work schedules we offer.
Benefits:
Our benefit package is designed with the employee in mind and includes: excellent health coverage, generous paid time off, flexible scheduling and much more!

• Medical, dental, vision insurance - Single plan is free
• Retirement planning and profit sharing
• Employer paid short/long term disability
• Employer funded HSA account
• Employer Sponsored - Employee Assistance Program
• Tuition Reimbursement - Access to in-house learning portal
• Convenient casual dress environment

Profit sharing, Health savings account, Disability insurance, Health insurance, Dental insurance, Tuition reimbursement, Paid time off, Employee assistance program, Vision insurance, Flexible schedule