Commercial Pool Field Service Technician

Commercial Swimming Pool Field Technician

Why Work for Knorr Systems

Since the beginning of the Commercial Aquatic Industry in California and Southern Nevada, KSI has been the driving force for equipment automation leading to patron safety, our ability to see the needs of public communities and resorts and work with manufacturers to make the products to meet those needs.

What has remained constant throughout this history of company is our dedication to our customers, to our employees, and to the values on which KSI was built: integrity, quality, respect, and community.

We are entering the next phase of our company’s growth, something never before seen in our industry. We are looking for talented, dedicated people. If you are ready to take on a challenge and make an impact – you owe it to yourself to apply!

Summary

A Field Service Technician is a member of the Technical Service Team and is responsible for performing maintenance agreements and repair calls, including chemical water balancing, pump room equipment service and repair with a high-level of competence, customer service and communication and in-house pool vacuum and other small equipment repairs. Position requires overnight travel to out-of-area customers and some overtime.

Essential Duties and Responsibilities

• Provide service and customer support during field visits and dispatches
• Install and commission equipment
• Troubleshoot and diagnose equipment errors and/or technical problems and determine proper solutions
• Provide timely, accurate and detailed service report documentation
• Document processes
• The prompt, accurate and complete processing of field documentation is a top priority to provide the level of customer service KSI is known for, i.e. daily Field Service reports,
• Build and maintain healthy relationships with customers, subcontractors, KSI’s fellow technicians and sales team members
• Keep company vehicle stocked and clean
• Have fiscal responsibility for: equipment assigned (vehicle, tools, computer, phone, etc.,) and truck inventory
• Operate vehicle in a safe manner
• Assist and support other technicians with repairs, maintenance and installations when and where needed, including travel to other field locations in emergency situations

Competencies

• Competence and accuracy is a crucial part of this position
• Communication and conversation with clients is a crucial part of this position
• Analytical Decision-Making
• Planning & Organizing
• Professionalism & Integrity
• Troubleshooting/Creative Thinking
• Teamwork & Relationship-Building
• Results Orientation
• Exceptional Customer Service

Education and Experience

• High School Diploma or equivalent
• Field service and repair experience
• Experience with basic hand and power tools
• Plumbing and/or HVAC experience a plus
• Experience in the Aquatics industry a plus