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Form of work
SalaryCommercial Cleaning Operations Manager
Job Description
This position reports to the Founder of the Company. It is an inclusive position including management of commercial accounts and personnel.
Requirements
*Must be bi-lingual in English and Spanish.
Oversee the operation of commercial accounts:
*Make certain commercial accounts are staffed with properly trained employees.
*Keep turnover to less than 20% by hiring qualified personnel and providing adequate training.
*Conduct quality checks on accounts during the cleaning period assuring contract compliance.
*Conduct proactive site visits during daytime hours to meet with clients and inspect buildings at least monthly. More frequent visits with new accounts and employees.
*Assure adequate cleaning supplies are on sites and cleaning staff have all equipment and tools necessary to complete work.
*Create the schedule.
*Send weekly log report of visits both nighttime and day to the Founder.
*Handle any complaint issues immediately and get to the root of problem.
*Enter all communication with clients into the Customer Factor database and keep it on file.
*Cover and absences for cleaning jobs as they occur and help find replacements.
*Helps conduct training of new employees under the direction of Founder.
Job Type: Full-time
Pay: Up to $60,000.00 per year
Benefits:
- Flexible schedule
- Paid time off
- Professional development assistance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
