Commercial Loan Servicing Representative

About Working at Commerce

Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.

Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after more than 155 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk.

Compensation Range

Hourly: $18.25 - $23.55 (Amount based on relevant experience, skills, and competencies.)

About This Job

Commercial Loan Servicing (CLS) provides back-office operations support for commercial, business banking, and various specialty lending products. We work directly with the Sales and Credit teams to remove roadblocks and complete operational tasks that allow Commerce to meet the customer’s commercial lending needs. CLS operational tasks can include loan document preparation, loan accounting, collateral perfection and monitoring, and legal and regulatory review.

Successful candidates will be assigned to a specific team and tasks within CLS based on business needs and the candidate’s skill set.

Essential Functions

• Complete a preliminary review of loan submissions to ensure regulatory and legal compliance

• Prepare loan documents in accordance with Commerce Bank’s credit policy

• Interpret complex loan documents to set loans up on the loan accounting system

• Post loan transactions and provide account problem resolution

• Provide ongoing monitoring and reporting of collateral securing Commercial Loans

• Complete a post-closing review to ensure all documents comply with regulatory requirements and Commerce Bank policy

• Collaborate with internal and external business partners to improve service levels

• Provide research and resolution to customer concerns/issues

• Perform other duties as assigned

Knowledge, Skills & Abilities Required

• Ability to analyze, interpret, and understand Commercial Loan and/or legal documentation with a high degree of accuracy

• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities

• Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills

• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

• Intermediate level proficiency with Microsoft Word, Excel, Teams, and Outlook

Education & Experience

• Associate degree or equivalent combination of education and experience required

• 1+ years customer services experience required

• Commercial lending experience preferred

• Hybrid Schedule: In office 3 days per week

**Level of role is determined by knowledge, experience, skills, abilities, and education

***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Commercial Loan Servicing Representative and Specialist job and contemplates a wide range of factors that are considered in determining most appropriate job level and making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $18.25 to $23.55 per hour. The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here to learn more.

#LI-Hybrid

Location: 811 Main St, Kansas City, Missouri 64105

Time Type:

Full time