Commercial Customer Service Treasury Management Support Banker

Job Description
Title: Commercial Customer Service Treasury ManagementSupport Banker
Location: HYBRID Los Angeles, California 90071 or Monterey Park 91755
Duration: Contract/Contract to Hire
Compensation: $25-28/Hour W2 ONLY
Work Requirements: US Citizen, GC Holder, or Authorized to work in the US W2 ONLY
If interested, please send your resume to Cindy Tran at cptran@inspyrsolutions.com!
Job Description:
The Commercial Customer Service Treasury ManagementSupport Banker is the primary contact for commercial banking customers utilizing the bank's Treasury Management platforms.

• Maintains and expands the relationship with customers by providing overall customer support services.
• Works proactively to identify potential problems, compliance issues, and to maximize client satisfaction and encourage expansion of the relationship.
• Identifies products and services that meet customer's needs.
• Develops working knowledge of assigned area and accounts through frequent client contact and execution of standard departmental procedures.
• Ability to support customers in navigating Treasury Management products inclusive of all on-line platforms.

• Service customers phone and email inquiries.
• Assist customers in navigating on-line platforms and all Treasury Management products utilizing the Banks servicing tools such as emulation and co-browse.
• Maintain appropriate technical understanding of bank systems. Regularly attend trainings to support/expend knowledge base.
• Oversees the implementation, integration, effectiveness, and adherence to the change management process.
• Assesses the impact, cost benefit and risk of proposed changes.
• Coordinates the change planning and implementation process.
• Manages implementation of end-to-end large scale application changes.
• Maintains continuous communications with stakeholders, IT, and business teams.
• Consults on large scale and complex change management program across the organization.
• Integrates change management process with other service management functions.
• Provides day-to-day supervision of the change team, ensuring high levels of system/service availability of all systems.

• Associate degree, or equivalent work experience
• Three to five years of experience in financial services industry
• Excellent verbal, written, and interpersonal communication skills
• Outstanding Customer Service and problem resolution skills
• Proficient computer skills, especially Microsoft office applications
• Experience with department-specific systems
• Advanced knowledge of departmental and bank products and services
• Technical support and/or co browse skills
• Preferred understanding of digital capabilities with experience in Information Technology environment
• Knowledge of Treasury Management Products/Services with preferred experience with GTM and Operations