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Form of workRole Summary:
The Commercial Banking Client On-boarding (CBCO) Implementations group is responsible for driving and coordinating all aspects of the setup of bank products and services for new and existing Commercial Bank clients.
Job Responsibilities:
- Partner with clients to understand their business objectives in order to offer the best suitable technical solutions and data integration options
- Translate requirements to technical specifications
- Be the liaison between our client's technical team and J.P. Morgan technical teams.
- Evaluate a technical solution impact to client's business processes
- Successfully manage multiple projects simultaneously
- Use of MS Tools to document solutions and ongoing progress
- Use of workflow tools to engage various partners across the business to deliver both technical and operational pieces of the solution.
- Use of workflow tool for status updates and document repository
Ultimately, you'll be expected to own our Client's Onboarding experience. This includes:
Representing us as the client facing, technical contact responsible for a successful end-to-end client experience during complex treasury Product Implementations with Commercial Banking clients around the world. Managing client and internal partner expectations with consultative advice regarding technical aspects of treasury solutions including - RFP responses, client presentations and client visits. Scope client requests and translate business requirements into detailed technical specifications for treasury services. Use Microsoft Office tools to document scope, meeting agendas and minutes and project plans. Use workflow tool for status updates and document repository. Manage client and internal partner expectations by establishing timeliness and dependencies with the goal to exceed expectations. Demonstrate creative problem solving and judgement. Be empowered to escalate when support is needed to remove obstacles to success
Required Qualifications, capabilities and skills:
- Analytical aptness to assimilate high level reconciliation solutions with detailed technical requirements
- Experience with data transfer protocols
- Technical project management experience
- Passion for delivering a consistent, stellar client and partner experience
- Motivation to set the appropriate expectations with every engagement
- Comfort in a fast paced, dynamic client-facing environment
- Ability to clearly communicate, partner and influence - leading others to a common goal
- Enthusiasm to tell a story with facts and data
- Willingness to travel, less than 25% of your time
- Payments, Receivables and Commercial Card experience or enthusiasm to learn
- MS Office Suite experience
- Appreciation for being a 'keeper of our brand'
Preferred qualifications, capabilities and skills:
- Passion for learning new technologies and industry trends
- BA/BS degree
- Technical client consulting experience with transmissions and ERPs
Joining our diverse and innovative global organization will provide you with endless opportunities for career and personal growth.
- Become a part of our many Business Resource Groups, employees who come together on topics such as ethnicity, gender, age, accessibility, special interests and more
- Help the community through expansive volunteer opportunities
- Join one of our focus groups aimed at Innovation and Transformation, creating the future experience for our clients and employees
*Some travel may be required to support various clients and coverage team
*Final Job Grade and officer title will be
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents and perspectives that they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. (If you are a US or Canadian applicant with a disability and wish to request an accommodation to complete the application process, please contact us by calling the Accessibility Line (US and Canada Only) 1-866-777-4690 and indicate the specifics of the assistance needed.)
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
