Address
Form of workCommercial Booking Agent - Virginia Beach, VA
Minimum Qualifications Summary
Certification & Education
- High School Diploma
- Posses and/or be eligible for a SECRET Security Clearance
Experience Required
- Experience as an airline ticketing agent for a minimum of three (3) years at a travel agency or a major airline using the SABRE or GDS.
- Technical experience totaling minimum three (3) years.
- Previous experience in the DoD community is highly desirable, as military, Government civilian, or Contractor but not mandatory.
Job Objective
The requiring agency is U.S. Special Operations Command located in Virginia Beach, VA. Commercial Booking Agent shall provide support to administrative tasks such as: book commercial air, rental cars and hotels in a Global Distribution System (GDS), such as Sabre, in accordance with government regulations and contracted fares. Write Temporary Assigned Duty (TAD) orders in Travel Processing and Automated Examination system (TP AX) and Defense Travel System (DTS). Perform travel related customer services functions for command personnel. There is no travel expected for this position.
Responsibilities
- Book, issue, and exchange complex international and domestic airline tickets in a GDS.
- Coordinate and process travel orders (DD 1610), including no cost, order modifications, amendments and Invitation Travel Authorizations (ITA) using a government writing system (TPAX) and (DTS).
- Assist military and civilians with flight reservations, changes, reissues, add-collects and refunds of commercial air, rental car and hotel reservations in GDS and bills on appropriate IBA or Centrally Billed Account (CBA).
- Contact military and civilian employees and discuss entitlements, city pairs, airline routing, hotel availability and rental car issues for commercial and government air arrangements.
- Route for approval recommended reconciliation of airline tickets utilizing GDS reporting tool.
- Shall possess expertise knowledge of transportation entitlements such as the Fly America Act, U.S. Government Truck and Car Programs and travel regulation such as the Joint Travel Regulations (JTR) and Financial Management Regulations (FMR).
- Liaison with Disbursing Department to assist with reconciliation of vouchers in particular reimbursement of commercial airfares.
- Route for approval recommended obligation of travel orders according to regulations and provide accurate cost estimates to command members.
- Shall possess expert knowledge of military duty locations and airport city codes.
- Will be required to maintain electronic recall capability and be on call as directed. Contractor personnel shall initially respond immediately telephonically to the Government's emergency request for after duty hour support.
- Shall track and log overtime (OT) hours and provide log to the ACOR and post to the command portal the following working day after each instance of on-call work is completed.
Education & Certification
- High School Diploma
- Posses and/or eligible for a SECRET Security Clearance
Qualifications
- Experience as an airline ticketing agent for a minimum of three (3) years at a travel agency or a major airline using the SABRE or GDS.
- Technical experience totaling minimum three (3) years.
- Previous experience in the DoD community is highly desirable, as military, Government civilian, or Contractor but not mandatory.
General Requirements
- Possess a valid state driver's license.
- Be able to operate a Personal Computer (PC) with common/standard business software programs.
- Be proficient in Microsoft Office applications to include Word, Outlook, Excel, and PowerPoint.
- Be able to communicate clearly and effectively with others, both verbally and in writing.
- Enter data into multiple databases accurately.
- Possess and/or be eligible for a SECRET Security Clearance.
- Be able to work in an environment that is fast-paced, completing multiple tasks, and meeting stringent timelines.
- Exhibit courteous, polite, and professional behavior at all times.
- Exhibit a professional appearance at all times
Work Location
On Site-Virginia Beach, VA
About Lukos
Lukos delivers professional services to the Department of Defense. Lukos has been one of the most successful and most diversified support companies for US Special Operations Command and its components for over a decade. Since our founding, we have grown to support all military services and multiple federal civilian agencies.
About Our Name: Lukos is ancient Greek for “wolf”. The characteristics of the wolf match our approach to national security. The wolf is known for cunning, aggression, patience, and teamwork. An individual wolf is smart, strong, and resilient, but the true strength of wolves is their ability to work together as a wolfpack. Kipling said it best in The Law of the Jungle.
"For the strength of the pack is the wolf, and the strength of the wolf is the pack."
At Lukos we take care of our pack by offering full time employees competitive benefits to include: medical, dental, vision, 401(k), life insurance, short and long term disability coverage, paid time off and Federal holidays.
Lukos is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or national origin.
