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Form of workJob Description
Collision General Manager
PRIMARY OBJECTIVES/JOB SUMMARY
The General Manager is responsible for the overall operations and financial results of their assigned store including but not limited to operations, internal and external development, business relationships, and profitability. The General Manager is expected to mentor to all direct reports while leading the team effectively and efficiently.
Note: Critical features of this position are described under the heading below. They may be subject to change at any time due to reasonable accommodations or management’s rights to reassign duties and responsibilities of this job at any time.
ESSENTIAL RESPONSIBLITIES/JOB FUNCTION –Other duties may be assigned as necessary
Actively lead center-level performance though: key metrics, quality, individual skill levels and culture
Communicate and manage the change process
Stay abreast of current vehicle repair procedures and technologies
Manage and hold all staff accountable for shop performance though Recipe Book execution.
Ensure customer satisfaction by coaching staff and resolve customer concerns as required
Recruit, interview and hire new staff as required
Train new hires regarding company policy and procedures
Promote safe, clean working conditions.
Promote, develop and act as a liaison with area insurance contacts and other referral points
Contact all claims managers and dealer accounts on a monthly basis.
Participate in external marketing and team building activities as requested
SKILLS/REQUIREMENTS
Minimum of five years collision repair / auto body management experience REQUIRED
Proven leadership and track record of employee development
Ability to read and understand financial (P&L) statements required
ICAR Platinum certification preferred
Ability to travel up to 25%
Must have valid a driver's license and be eligible for insurance coverage
Working knowledge of CCC One estimating platform and management system
Advanced skills in Microsoft Office, including Word, Excel, Outlook and PPT.
Ability to read and interpret documents such as repair procedures, safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or employees of organization
BEHAVIORS/COMPETENCIES
