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Form of workJob Title: Collections Specialist II
Department: Collections
Supervisor/Manager: Collections Supervisor and Collections Manager
Duties:
- Address and respond to back collector’s email group
- Able to read through and understand medical documentation effectively
- Work back collectors aging bucket
- Work claim denials
- Establishes and maintains effective communication and good working relationship with co-workers
- Performs other clerical tasks as needed, such as answering phones, faxing, and emailing. Completes other duties, as assigned
- Communicates appropriately and clearly to Manager, and other superiors.
- Reports all concerns or issues directly to Collections Manager
Requirements:
- Knowledge of Explanation of Benefits from insurance companies
- Thorough understanding of medical insurances companies, Medicare and Medicaid
- Working knowledge of CPT and ICD9 codes, HCFA 1500, UB04 claim forms, HIPAA, billing and insurance regulations, medical terminology, insurance benefits.
- Efficient knowledge of policies and procedures to accurately answer questions from internal and external customers.
- Utilizes initiative; maintains set level of productivity goals with ability to consistently and accurately
- Must be able to perform all duties for a Collections Specialist I
Experience:
- Worked 1 year minimum as a Collections Specialist Level I at Viemed or have a minimum of two years experience in Billing and Collections
- Two years’ experience in insurance office, doctor's office or three years’ general office experience.
Skills:
- Superior organizational skill.
- Attention to detail and accuracy.
- Ability to work as part of a health care team.
- Effectively communicate with physicians, patients, insurers, colleagues and staff
- Proficient in Microsoft Office, including Outlook, Word, and Excel
