Collections Specialist

This role is Hybrid: Remote Monday & Friday; in office Tuesday - Thursday

Responsibilities: 

• Monitors a portfolio of accounts to assess receivables condition and prioritize work according to objectives
• Performs account analysis to identify trends, problems and root causes of ongoing issues and outlines solution plans to improve the situation for both company and the customer
• Creates weekly work plan to include customer calls, e-mails and correspondence based on account status; executes said plan, and is able to document progress towards said plan via account notes and status updates to supervisor or manager
• Works cross-functionally to gather information and expertise to address issues identified with customer accounts
• Negotiates with assigned scope of authority, individually or as part of a team, to resolve problems with favorable outcomes for company and the customer
• Performs account reconciliations, daily credit hold/releases, monthly statement and/or dunning letter processing, recommendations for bad debt write-offs and suggesting accounts for credit limit reviews
• Responds to customer inquiries on accounts regarding billing discrepancies or payment disputes
• Performs account maintenance activities, resolving short-pays, chargebacks, credit memos and payment application issues
• May support other collections staff with research requests, invoice reprints, data gathering and related tasks

Qualifications: 

• 2 years of applicable experience in an office environment, particularly in an accounting or customer service role, OR, equivalent higher education (AA degree or higher.)
• 1 year or more of commercial credit and/or collections experience preferred
• 4-year degree in accounting or business-related field preferred
• Demonstrated ability to use MS Excel and MS Outlook at an intermediate level
• Demonstrated success in a goals driven work environment
• Familiarity with a large-scale, enterprise accounting or CRM system (such as SAP or Oracle)
• Familiarity with Internet based e-commerce and search/research tools (such as UPS, FedEx, Google and/or Bing.)
• Ability to use basic office equipment: Fax, scan, copy, phone and 10-key

As a RemX Collections Specialist We Offer You:

• Competitive pay
• Paid weekly (Direct Deposit or ATM Debit Card available)
• Access to health benefits and retirement plan
• A personal recruiter to help with job searches and assistance when at work!
• FREE ONLINE skills training
• Contract-to-Hire Opportunity

Find A Job That Works for You!

Each day RemX puts over 90,000 people to work, helping more than 15,000 companies find the talent they need to succeed. And, as a part of the 10th largest staffing company in the world, we understand that at the heart of every successful business are people. That’s why we work hard to find you the right job at the right company. Explore all the exciting opportunities RemX offers and find the right job for you!