Collections Representative

Join Our High-Energy Healthcare Call Center Team!

FCOA is an Accounts Receivable Management company with a dynamic team environment in which you will enjoy comprehensive benefits and competitive pay.

As the Collection Specialist, you will contact consumers to negotiate repayment or establish repayment schedules to resolve delinquent accounts.

For our valued team members, we offer an amazing bonus led by our Performance Bonus Plan, an innovative program designed to reward our top performing team members.

Other Benefits Include:

• Medical, Dental, Vision, Life and Disability Coverage
• Paid Time Off (PTO)
• Paid Holidays

As a valued team member your responsibilities will include:

• Work on automated dialer 95% of scheduled hours
• Review, analyze and take appropriate action daily for all calls or correspondence.
• Handle inbound and outbound high call volume daily with the intent to collect payment or resolve accounts.
• Use tact and diplomacy when interacting with customer calls while adhering to the FCRA, FDCPA, and HIPAA regulations.
• Document accurate information on calls.
• Interface professionally with other departments as needed.
• Perform other tasks as assigned by the management team.
• Provide excellent customer service for all customer calls.
• Maintain pleasant attitude, informative and courteous manner with all customer calls.

To excel in this role, you should possess the following qualifications:

• Excellent communication skills, both verbal and written.
• Strong problem-solving skills and the ability to handle challenging situations with professionalism.
• Ability to multitask, navigate computer systems efficiently, and type accurately.

Requirements:

• High school diploma or equivalent.
• Proficient in basic computer applications and the ability to learn new software quickly.
• Call Center, Customer Service and Collection experience preferred.
• Negotiation Skills a plus

So, if you are ready to make a difference and join our industry leading team please apply today!

Job Type: Full-time

Pay: $14.00 - $15.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance
• Work from home

Work setting:

• Remote

Experience:

• Call center: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: Remote