Collections Clerk-Patient

Receives copies of the fee slips for all discounted services, including "accept insurance only," employee discounts, employee dependent discounts, courtesy discounts, and charity discounts from Data Processing. Maintains fee slip copies in alphabetic file and reviews monthly to determine if all insurance has paid. After insurance has paid, prepares journal entries for designated discounts or write-offs, and gives to the payment clerk to enter.

• Communicates with the Patient Collections Clerk concerning patient accounts.

• Communicates with the Insurance Clerks with any questions concerning patient accounts.

• Verify insurance, obtains ins referrals

• Obtains new addresses for returned mail.

• Assist patients and send invites for patient portal.

• Receives collection agency payment vouchers from the cashier which identify the amount of the payment and the remaining balance on each patient's account. Submit a copy of the payment voucher to the Administrator. Enters any payments into the patient comments screen by noting the date and amount of payments.

• Receives complaints from patients regarding agency practices and reports these to the agency and to the supervisor.

• Processes self-pay, non-insured patient refunds monthly. Receives notices from other business office personnel identifying credit balances in patient accounts. Research the affected patient's account to confirm that the refund is due and to verify that previous bad debt and write-offs have been resolved. If refunds are due, complete "Request For Refund" forms and give these to the bookkeeper to process check payments.

• Prepares journal entries for patient refunds using the appropriate payment and adjustment codes, specific procedure codes and provider codes. Determines other adjusting entries, as needed, and prepares journal entries for these. Holds patient refund journal entries until refund checks are printed and signed. Receives signed refund checks. Notes on each line of the refund journal the refund check number. Gives the white copy of the refund journal to the payment entry clerk. Attaches researched account detail printouts to the yellow copy and keeps these on file for future reference. Sends pink copy to Administrator. Mails refund checks to the patients.

• Pursues appropriate collection procedures when patients fail to make payments according to payment plans.

• Monitors newspaper notices daily to identify bankruptcy notices and estate filing notices. Checks in the computer to determine if any of the listed patients have accounts with the clinic with balances owed. If so, completes appropriate forms and mails them to the probate judge within the statutory deadlines. Documents actions taken in the comments section of the account screen.

• Works the patient accounts according to the attached "Policies and Procedures – Collection of Patient Account Balances.

• Performs other duties as requested by the Business Office Supervisor or the Administrator.

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
• Profit sharing
• Vision insurance

Weekly day range:

• Monday to Friday

Work setting:

• Office

Work Location: In person