Collections Agent

Do you enjoy helping people to get their finances on track and educating them on the best practices? Looking for a company where you can build a career?

CornerStone Staffing is recruiting Call Center Customer Service/Collections Representatives in the Winterville, NC area.

Apply Online TODAY!!!

Job Title: Customer Service/Collections Representative

Pay:$15.00 **Merit Increase to $22/hr. once hired on**

Start Date: June 12th

Location: Onsite role in Winterville, NC

Schedules will be primarily Monday - Friday. Must be available to work up to 3 Saturdays a month and one Sunday shift.

Example Schedule:

Monday - Thursday: 2 day shifts each week 8:00 am-5:00 pm, and 2 evening shifts per week 12:00 p.m.- 9:00 p.m.
Friday: 8:00 am to 5:00 pm (day off if scheduled the weekend)
Saturday: 8:00 am to 12:00 pm (2 or 3 Saturdays a month)
Sunday: 2:00 pm to 8:00 pm (One Sunday shift a month)

Opportunity for Overtime!

Once hired permanently

• Monthly bonus incentives

• Exceptional benefits including 401K with 6% match and pension plan

• Paid time off

• Can EARN hybrid/remote status if meeting KPIs with an exemplary attendance record

Job Description: Collect delinquent automotive accounts in a timely, orderly, and professional manner while following all standardized collection procedures.

Essential Duties and Responsibilities:

• Meet performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.g. minimum calls per day, contact percentage, promises/calls ratio and promises kept

• Place or receive calls in priority order as established by management

• Negotiate payment arrangements with clients to cure delinquency, evaluating ability and willingness to pay

• Navigate and interpret various screens and relay information to clients accurately and professionally

• Determine the cause of delinquency and the best course of action to assist the delinquent customer

• Document all collection efforts for each assigned account in accordance with established procedures.

REQUIREMENTS:

• REQUIRED 1+ years of recent collections/customer service experience in a call center environment

• REQUIRED: Good Job Stability

• Professional communications skills, written and verbal; active listening skills for problem identification and solution.

• Basic computer and Microsoft Office skills.

• Strong time management and multitasking skills

• Self-motivated and strong initiative to succeed

Application Process Includes:

• Fingerprinting

• Client Interview

• Background Check

To Apply for this Job:

Click the Apply Online button, then:

• If you are currently registered with CornerStone Staffing, click the Log In button to add yourself as a candidate to this job.

• If you are NOT currently registered with CornerStone Staffing, click the Create Account button to complete the application.

#ZIP

#CB

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