Collections Agent (15812)

IS A NEW CAREER PATH ONE OF YOUR RESOUTIONS FOR 2024?

IF SO, JOIN OUR TEAM AND LET US HELP WITH THAT!

Help create the future of our growing company, where our diverse talent and culture provide the competitive advantage to help Bill Gosling Outsourcing and its flock win big.

WE OFFER:

· Full Time Opportunities

· Hourly wages starting at $15.00/hour depending on experience

· Hybrid work environment (combination of in-office and remote work)

· Health & Dental Benefits available after initial waiting period

· Equipment will be provided by us

· Amazing work culture where you can learn and grow

· And more!

WHAT YOU WILL DO

As a Collections Agent, you will be responsible for a variety of tasks related to customer account management, payment negotiation and collection, as well as answering general inquiries about the customer’s account.

· Complete initial trace work using online tools and account systems

· Verifying consumer information

· Professionally negotiating with consumers and exploring money sources to determine the best possible arrangement

· Maximize revenue and achieve set goals and objectives

· Ensure customer satisfaction and provide professional customer support

· Update customer files with appropriate information and ensure information being placed in customer files follow regulatory, client-specific, and corporate guidelines

WHAT ARE WE LOOKING FOR?

· Previous experience in a customer service role is required

· Previous experience in a call center environment is a strong asset

· Excellent written and verbal communication skills

ARE YOU A GOSLING? LET’S FIND OUT!

At Bill Gosling Outsourcing, we live by our 5 core values! If these resonate with you continue reading and join our team!

· Never Satisfied – you are always looking for new targets and goals to be achieved

· Able to Grow, Eager – you have a desire to grow and drive your career forward

· Make Others Better – you are empathetic, a good listener, and want to help others

· Creativity and Innovation – you think outside the box to come up with tailored solutions to meet customer’s needs

· Have Fun, Energetic – you enjoy working with others in a fun, dynamic work environment

ABOUT US

Bill Gosling Outsourcing provides business solutions to our clients with various types of services including Customer Service, Accounts Receivable Management, Customer Sales, Contact Centre Technology, and Business Process Outsourcing. With over 60 years in the call center industry, we have the technology and resources to help our clients get their brand where it needs to be and grow their business. We provide career opportunities in Customer Service, Sales, and Collections with various shifts and full time hours in our state-of-the-art call center. We strive to create a fun, diverse, and engaging workplace, which promotes both personal and professional growth. Come soar alongside our Goslings, our clients, and our shared customers in one glorious, honking flock!

WHERE ARE WE

4410 E Claiborne Square

Hampton, VA 23666

USA

We have offices across the Globe – North America (Barrie, Ontario; London, Ontario; Montreal, Quebec); USA (Hampton, Virginia); Manila, Philippines; San Jose, Costa Rica; Glasgow, UK; Trinidad & Tobago; India – please visit our website for additional information

CHECK US OUT FOR YOURSELF

Twitter & Instagram: bgocareers

Facebook: Bill Gosling Outsourcing US

LinkedIn: Bill Gosling Outsourcing

Website – https://www.billgosling.com/careers

If you are seeking a career opportunity in a fun, diverse, and engaging workplace which promotes both personal and professional growth, we would like to hear from you!

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• Call center
• Hybrid work

Work Location: Hybrid remote in Hampton, VA 23666