Address
Form of work
SalaryResponsibilities:
Answer incoming phone calls by participants and assist them with their questions
- Promote online portal/mobile app capabilities
- Make outbound call-backs, as needed
- Respond to incoming emails from participants
- Follow all client policies as they relate to privacy and security
- Work overtime as requested
- Perform other duties as assigned by management
Working hours: 8:00 AM - 5:00 PM
Skills:
- Customer focused
- Strong verbal and written communication skills
- Active listening skills
- Strong ability to handle callers
- Ability to troubleshoot
- Strong ability to de-escalate calls
- Time management skills
- Attention to detail
- Computer use competency
- Ability to work independently with minimal oversight
Education:
High School
Experience:
1-4 years
Qualifications:
High School or GED required
Associates or College Degree Preferred
COBRA knowledge
If this sounds like a good fit, call us today!
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).
