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SalaryJob Title: Coastal Vacation Rentals Guest Services Receptionist
Company Overview:
Join the Coastal Vacation Rentals team! We strive provide superb Owner satisfaction and exceptional Guest hospitality, ultimately creating positive, memorable experiences.
Position Summary:
As a Guest Services Receptionist, you play a pivotal role in ensuring guest satisfaction and operational efficiency. Your responsibilities encompass prompt communication, proactive support, and a keen eye for detail to elevate our guests' experiences. You will oversee inquiries, manage reservations, coordinate property access, and facilitate various guest needs.
Hours: Monday-Thursday 8:30am-5pm (weekends if coverage is needed)
Key Responsibilities:
Lead Management:
-Monitor and promptly respond to leads and quote requests on our booking platform, Streamline, ensuring accurate and timely information.
Communication Management:
-Monitor and promptly respond to Airbnb, VRBO inquiries, messages, and emails directed to info@coastalvacationshhi.com through Streamline.
Car Pass Coordination:
-Order guest car passes for designated areas (Sea Pines, Shipyard, Palmetto Dunes) as required for guest convenience.
Pre-Arrival Communication:
-Send pre-arrival texts to guests to ascertain the number of required car passes, ensuring smooth check-in experiences.
Guest Satisfaction Calls:
-Contact guests who checked in the previous day to gauge their satisfaction with their stay and ensure property standards are met.
Reservation Monitoring:
-Alert Guest Services Manager of any drop in reservations for swift coordination with housekeeping and inspectors for immediate turnaround.
Special Occasion Recognition:
-Note owner arrivals, guest of owner arrivals, birthdays, anniversaries, or special occasions for personalized guest interactions.
Customer Service Excellence:
-Provide exceptional customer service to owners, guests, and potential new guests, catering to their inquiries and needs promptly and courteously.
Property Knowledge:
-Demonstrate comprehensive knowledge of all properties managed by the company to assist guests effectively.
Policy Expertise:
-Be well-versed in Coastal Vacation rental policies, including rental agreements, pool heat, cancellation, pet policies, etc. ensuring accurate communication to guests.
Amenities Information:
-Possess thorough knowledge of guest amenities such as Xplorie to guide and assist guests.
Issue Resolution:
-Create and follow up on work orders for guests encountering property-related problems to ensure swift resolution and guest satisfaction.
Property Access Management:
-Generate door codes for early check-ins or vendor access and facilitate their smooth entry into properties.
Guest Gift Management:
-Assemble guest gift bags and monitor supplies, alerting the Guest Services Manager when inventory needs replenishment.
Requirements:
- Previous experience in hospitality, Guest Services, or customer-facing roles preferred.
- Proficiency in property management software (Streamline or similar) is advantageous.
- Excellent communication skills, both written and verbal.
- Detail-oriented with strong organizational abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Knowledge of vacation rental operations, policies, and local area attractions is a plus.
Job Type: Part-time
Pay: $24.00 - $26.00 per hour
Expected hours: 32 per week
Benefits:
- Free parking
Schedule:
- 8 hour shift
- Day shift
- Holidays
- On call
- Weekends as needed
Work setting:
- In-person
Ability to Relocate:
- Hilton Head Island, SC 29928: Relocate before starting work (Required)
Work Location: In person
