Co-op Grocery Shift Supervisor

Job Details
Job Location
Co-op West Main - Bozeman, MT
Salary Range
$20.00 Hourly
Full-time position available. Shifts are: Tuesday 4pm-midnight, Wednesday 2pm-10pm, Thursday 3pm-10pm, Friday 4pm-midnight, Saturday 2pm-10pm. There may be some flexibility with some of the start times.
Purpose: Provide leadership, coaching, and training for Grocery Staff and friendly, attentive, and prompt service in all roles and duties. Direct stocking and receiving duties for Grocery Staff throughout the shift to ensure efficiency and accuracy of operations.
General Responsibilities of Co-op Shift Supervisor positions

• Consistently demonstrate and encourage efficient, accurate and effective habits and task management.
• Help to create and maintain a positive, professional, and productive work environment even in challenging situations.
• Train and coach new and other employees, use and maintain knowledge of department protocols and procedures and current training materials.
• Be an available resource for staff on all current Co-op and department policies, procedures, and job-related tasks when on shift.
• Participate in the Co-ops Coaching and Correction program via verbal coaching and redirection of the team members as needed.
• Serve as a communication link between staff and department managers; communicate department and all personnel-related issues to Department Manager or Assistant Manager promptly.
• Check and respond to work emails in a timely manner.
• Behave in accordance with the Co-op's Conduct Commitment; report any received complaints of harassment and discrimination to a manager, the HR Manager, or the GM.

Specific Responsibilities of Grocery Shift Supervisor

• Manage daily shift flow, team priorities, and breaks to meet the needs of the business.
• Be available for and assist with problem-solving throughout shift, including customer service needs.
• Receive orders, and review all invoices, from all suppliers accurately and according to procedures, following up, and/or communicating discrepancies, as needed.
• Maintain efficient and orderly system for incoming deliveries; direct the replenishment of the sales floor, prioritizing promotional and fast-selling items.
• Ensure shelves/coolers are fully stocked and rotated on assigned schedule to ensure freshness and turnover. Complete temperature checks, following protocols and schedule.
• Rotate overstock into back-stock; maintain organization in storage area, using location signs as needed; ensure back-stock areas are rotated according to schedule, as applicable.
• Maintain certification on warehouse equipment such as pallet jacks, forklift, high-bay stacker; use equipment to assist staff in moving and accessing product as needed.
• Work with Managers using established systems to ensure inventory accuracy through regular data maintenance and other activities.
• Provide feedback to managers and Purchasers regarding mis-picks, out-of-date, damaged, and poor-quality products and use appropriate logs to communicate potential inventory issues to managers.
• Request new shelf tags for missing, damaged, or outdated shelf tags.
• Keep an eye out for theft; stay current on Co-op shoplifting procedures and policies and assist with suspected shoplifting situations.
• Assist customers in becoming members by providing information, selling memberships, and completing membership forms.
• Understand and implement Special Order purchasing according to policy; be available to assist with Special Order questions.
• Be familiar with Store Solutions in case of emergencies or other store-related issues working with other on-duty Managers or Shift Supervisors.

Qualifications

• Experience or demonstrated ability to successfully meet all expectations listed above including supervision and training. Retail experience preferred.
• General computer literacy.
• Ability to lift up to 30 lbs. throughout shift, occasionally up to 50 lbs.; ability to lift product overhead and/or climb ladders with product.
• Ability to stand for long periods and to bend and twist repeatedly.
• Ability to work a flexible schedule to meet the needs of the business; some early morning, daytime, evening, holiday, and weekend shifts may be required.