Cnb Bank Collections Specialist

Description:

Collections Specialist collaborates with borrowers to achieve the primary objective of acquiring payment on delinquent loans. Makes determinations based on customer contact as to collect-ability of loans and recommends appropriate additional collection steps to collections manager.

FOCUS ON ACCURACY AND ATTENTION TO DETAIL

Contacts borrowers by telephone and/or mail to determine reason for delinquency. Makes attempts to collect payment and records information about status of customer and collection efforts in appropriate collection software. Works with manager to determine vital collection action, such as charge-off, repossession, and foreclosure. Supervises collection processes, both internally and with external agents, such as attorneys, to ensure timely action is taken and arrange the resale of foreclosed and repossessed assets. Analyzes assets to determine if repairs are vital and arranges for said repairs. Assists in dealer floor plan audits, credit reporting disputes, bankruptcy petitions, judgements and settlements.

FOSTER OUR CULTURE

Greets our coworkers pleasantly and engage in welcoming and constructive conversations. Promotes open and direct communication, focusing on finding solutions to meet the needs of our clients and peers. Seeks opportunities to support volunteerism in local community events, increase the Bank’s outreach and foster new business.

EMBRACE TECHNOLOGY AND CHANGE

Possesses and displays an optimistic approach in managing and embracing change. Continually evaluate processes and procedures to effectively use technology for efficiencies and accuracy.

PROMOTE POSITIVE ATTITUDES AND COLLABORATION

Displays a positive attitude in managing change, working and communicating with others. Works collaboratively with, co-workers, lenders, attorneys, relaters, contractors, county offices and utility companies in the collection process. Provides timely and crucial communication to the team.

SEEK PROFESSIONAL DEVELOPMENT OPPORTUNITIES

Takes advantage of various development opportunities by enrolling in webinars and Bank offered courses to help build knowledge of departmental processes! As knowledge and experience advances, there will be opportunity for growth to a Collection Specialist II once employee possesses the knowledge and know how to successfully complete a foreclosure. Training Tracks are crafted to help you understand how your job changes other areas of the bank, provide you tools to have effective conversations, and be successful in your new role. Annual, job-specific training opportunities are assigned and/or available for timely completion. Some travel may be required.

Requirements:

QUALIFICATIONS, EDUCATION, AND EXPEREINCE

To perform this job successfully, an individual is required to perform each crucial job requirement satisfactorily and a skills inventory is listed below. A high school diploma or general education degree (GED) is required, with related experience and secondary education preferred. Successful completion of required background checks is required.

LANGUAGE SKILLS: Ability to read, comprehend, and interpret documents. Possesses professional communication and interpersonal skills to write and speak effectively both one-on-one and before groups of clients or employees of the organization. Ability to communicate to clients directly and effectively.

TECHNOLOGY SKILLS: Ability to utilize telephone systems and possess good digital literacy including email, internet and intranet use. Prior experience or the willingness to learn Core system, Microsoft Office, and any other computer programs pertinent to performing job duties.

MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to solve exciting problems involving several variables in a standardized situation.

PHYSICAL DEMANDS AND WORK ENVIRONMENT: Representative of those that must be met by an employee to successfully perform the essential functions of this job.

This position operates in a professional office environment with time spent at a desk using office equipment such as computers, phones, and printers. Noise level is moderate with constant communications and interactions with others. Attend seminars or training sessions when vital.

BENEFITS

• Medical, Dental, Vision & Life Insurance
• 401K with company match and profit-sharing program
• Paid Time Off & Recognized Holidays
• Leave policies
• Voluntary Benefit Options (Life, Accident, Critical Illness, & Pet)
• Employee Assistance Program
• Employee Health & Wellness Program
• Special Loan and Deposit Rates
• Gradifi Student Loan Paydown Plan
• Rewards & Recognition Programs and much more!
  
  Eligibility requirements apply.

EOE/AA: M/F/Vet/Disability

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