Cna/Patient Navigator

The rewards at Healogics are immense, starting with the important work we do to change patients' lives. We also understand that meaningful work is hard work, and we are committed to supporting and compensating our employees for the tremendous service they provide.
Think you are a great fit? Learn more about this role here:
Healogics is the largest provider of advanced wound care services in the United States, treating more than 300,000 chronic wound patients annually across over 600 sites. With an aging society, obesity and diabetes on the rise, and an uptick in surgical procedures, the number of patients with non-healing wounds that would benefit from expert care is dramatically increasing. As a result, the company is working to provide our differentiated, quality outcomes to as many patients that would benefit through our out-patient clinic partnerships.
The Certified Nursing Assistant is responsible for performing various clinical and non-clinical patient care services for the Wound Care Center. Functions typically include assisting the Registered Nurse (RN) or Licensed Practical Nurse (LPN)/Licensed Vocational Nurse (LVN) in preparing patients for the examination, gathering and reporting patient data, and cleaning unit equipment and areas. These tasks are accomplished according to the policies, procedures and guidelines of the Center.
All Healogics employees must perform their job responsibilities according to all Healogics policies, Hospital policies, as well as to accrediting organizations, federal and state regulation, and to the Centers for Medicare and Medicaid Services (CMS) guidelines, as applicable.Essential Functions/Responsibilities:
Clinical Functions:

• Under the direction of the RN/Provider, provides wound-related patient care as approved by hospital protocols, Policies & Procedures and scope of practice and with documented competencies where necessary
• May assist with intake and discharge within scope of practice and according to hospital bylaws and completion of appropriate skills competencies
• May perform hyperbaric oxygen therapy related duties, as needed, after completing the required Healogics hyperbaric training and completion of required skills competency
• Gather patient information.
• Gathers necessary equipment and supplies for the RN or provider.
• Reports quality of care issues to Clinical Nurse Manager
• Communicates as needed with all team members regarding therapeutic interventions to ensure quality of care.
• May function as a Documentation Assistant (scribe) in accordance with Healogics policy
• Performs other duties as required.

Administrative Functions:

• Coordinates with Center leadership to maximize daily patient census.
• Actively participates in staff meetings to support key functions within the Center.
• Greets patients and other visitors, answers and routes calls to appropriate staff.
• Maintains all patient communication needs including scheduling, rescheduling, and appointment reminders. Also works and schedules for provider, according to the care continuum model.
• Obtains and verifies patient insurance information, to include pre-certifications and pre-authorizations for services and enters data in appropriate databases.
• Collects and enters patient charges in databases.
• Verifies and reconciles charges as directed, prepares monthly patient survey data and appropriate documentation, then transmits to providers.
• Assembles new patient charts, maintains and files existing patient charts, and spot checks charts for data completeness and signatures.
• Coordinates/schedules ancillary testing with other hospital departments.
• Arranges for patient transportation, as needed.
• Maintains office equipment and supplies as needed, and medical supplies as directed.

Required Education, Experience and Credentials:

• High School Diploma or General Education Development (GED)
• Current Certified Nursing Assistant (CNA) certification - to be maintained throughout the duration of employment in the position
• Six (6) or more months experience in an acute hospital, rehabilitation hospital, or skilled nursing unit preferred

Required Knowledge, Skills and Abilities:

• Demonstrated competency in Basic Life Support (BLS)
• Demonstrated organization, prioritization and time-management skills
• Strong interpersonal, listening, as well as oral and written communication skills
• Customer service skills and follow-up skills
• Ability to multi-task and to work in a fast-paced environment
• Ability to work with others and in a team environment
• Problem solving skills
• Proficient in Microsoft Office (Word, Excel, Outlook)

Physical Demands:

• Being in a stationary position for extended periods of time (4 hours or more)
• Viewing computer screen for extended periods of time (4 hours or more)
• Keying frequently on a computer for 4 hours or more
• Moving about
• Reading
• Communicating
• Close, distance and peripheral vision
• Lifting/moving items up to 75 pounds
• Pushing/pulling
• Bending/stooping
• Reaching/grasping/touching with hands
• Writing

Work Environment:

• Normal office environment
• Primarily indoors environment
• Patient care environment
• Exposure to Hazards (blood borne pathogens, toxic chemicals, flammable explosive gases, etc.)
• Exposure to mechanical equipment
• Proximity to moving objects

The hourly rate for this position generally ranges between $15.22 - $22.43
This range is an estimate, based on potential employee qualifications: education, experience, geography as well as operational needs and other considerations permitted by law.