Cmh It Program Supervisor

Salary: $39.03 - $50.73 Hourly
Location : Holland, MI
Job Type: Full-Time
Job Number: 28400006
Department: Community Mental Health
Opening Date: 11/14/2023
Closing Date: Continuous
FLSA: Exempt
Bargaining Unit: Unclassified
Job Description
Under the direction of the CMH Deputy Director, the CMH IT Program Supervisor manages all aspects of the CMH technology, Electronic Health Record (EHR) and data needs. Leads the CMH IT Team by developing methodologies, structures, and formats for use in CMH IT programming, database design and reporting. Works with external organizations and CMH Leadership to identify needs and provide recommendations on specialized technologies and processes for CMH. Participates in strategic planning to analyze the operating processes of CMH to identify opportunities to improve efficiency with new technologies; and to maintain the functionality and integrity of information processing and data communications operations.
This is a full-time benefited position working out of the Community Mental Health building in Holland, Michigan. Travel to other county locations as needed.
Essential Job Functions
The essential functions of this position include, but are not limited to, the
following:

1. Manages design, development, testing, implementation and modification of the CMH information management system, ensuring that the system is cost effective and meets transaction processing, complex medical billing, data communications and reporting needs.
2. Manages the creation of reports, dashboards and analytical tools applying operational knowledge of Community Mental Health industry.
3. Acts as CMH liaison between Ottawa County Information Technology and Fiscal Services departments.
4. Provides internal problem resolution for CMH IT issues for internal and external customers.
5. Participate in IT and data focused regional meetings including IT ROAT, UM ROAT and State level CIO Forum meetings and other state workgroups as needed.
6. Analyze and evaluate new requirements from Michigan Department of Health and Human Services (MDHHS), MDHHS Prepaid Inpatient Health Plan (PIHP) and other entities to develop and implement into Electronic Medical Record (EMR) system; analyze problems and develop solutions.
7. Provides direct supervision for subordinate staff, participating in and recommending selection, hiring and termination; training, goal setting, scheduling, and providing work assignments; and administering policy, procedure, and discipline.
8. Plans, schedules, and supervises the development, installation, testing, debugging, modification, and implementation of new CMH software applications and other projects.
9. Works closely with CMH Leadership to prioritize goals and information needs, including participating in the development of long-range strategic plans to meet the current and future information management and data communication needs of CMH.
10. Participates in state and regional workgroups on CMH related technology and reporting requirements.
11. Uses best practices in application software project planning and project management.
12. Collaborates with members of County IT management and CMH in developing requests for proposals for the design, development, installation and implementation of new computing platforms, hardware, and software applications to meet current and future information management and data communication requirements.
13. Oversees the analysis of quality control and quality assurance data and identifies systemic software and data issues and develops and implements appropriate process improvements.
14. Analyzes support requests to identify systemic problems in specific software applications to develop patches and fixes and/or document requests to external developers to correct errors and/or modify and improve functionality.
15. Performs other duties as assigned.

Required Education, Training and Experience
Bachelor's degree from an accredited institution in computer science, computer engineering, IT, business or closely related field and five years of progressively responsible experience in operations analysis and software design and development, including three years of experience in project management and supervision of software developers/programmers; or an equivalent combination of education and experience. Master's degree strongly preferred.
Specific experience with the operating systems and software applications currently in
use by the County strongly preferred. Knowledge of Health Information Systems and
specifically, Michigan Department of Health and Human Services Information Systems, Electronic Health Records, Electronic Data Interchange, Medicare, Medicaid, and Insurance billing, and other information requirements highly desired.
Licenses and Certifications:
Valid Michigan driver's license.
Additional Requirements and Information
Required Knowledge and Skills:

1. Excellent project management skills.
2. Supervisory experience.
3. Thorough working knowledge of a variety of higher level programming languages and programming tools.
4. Thorough working knowledge of software development principles, practices, and tools.
5. Thorough working knowledge of relational database design and functions.
6. Thorough understanding of a variety of computing platforms.
7. Excellent analytical skills and ability to deconstruct end-user operating processes and procedures.
8. Thorough working knowledge of principles and practices of software documentation.
9. Practical knowledge and experience developing test cases and test plans.
10. Thorough working knowledge of the legal environment with respect to the privacy and security of end-user department client data.
11. Knowledge of the principles and practices of management and supervision.
12. Excellent written, oral, and interpersonal communication skills.
13. Ability to interact positively and objectively with department directors, elected officials, coworkers, end-users, vendors, regulatory and funding agency staff, and other clients from a wide range of cultural and socio-economic backgrounds and with varying levels of technical knowledge and skills.

Physical Requirements:
Must be able to perform essential job functions with or without reasonable
accommodations, including, but not limited to, visual and/or audiological appliances and
devices to increase mobility.
Working Conditions:
Work is performed in a normal office environment.
Disclaimer:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
Ottawa County is an Equal Opportunity Employer
This position is benefited and is subject to the Unclassified group manual.
Ottawa County offers a wide range of benefits to support you in your career. View the for more information.
The current Unclassified group manual can be viewed The 2023 Ottawa County Universal Wage Scale can be found