CMCS Maintenance Dispatcher

Job Description
Position Purpose

• Assist the Maintenance Department with scheduling, dispatching workers to job sites, work orders and billing.

Major Tasks, Responsibilities and Key Accountabilities
The preferred candidate will have the skills necessary to communicate effectively and equally well across a diverse group of people including community residents and staff, and various service industry personnel. They will have experience using computers and the ability to learn and use various software programs. They will input work orders and then manage the dispatching of work by working alongside the maintenance manager to determine priority and need. This position requires extensive email and telephone communications. Additional duties will include:

• Maintain the Maintenance Technicians daily schedules and dispatch the technicians as service calls are completed.
• Schedule return trips with customers when necessary.
• Maintain the on-call schedule for maintenance technicians.
• Maintain customer database with current information and update clients on status of work orders.
• Clear and concise communications with department managers, employees and company customers, including keeping customers appraised as to company schedule and requested lead-times.
• Provide accounting with maintenance contract billing information.
• Prepare service invoices for processing.
• Keeps detailed records of pertinent calls received and action taken. Must update client(s), Supervisor, technicians, and property manager(s).
• Performs other related duties as required as position evolves and service software is implemented.
• Advanced customer service skills.
• Ability to multi-task, detailed oriented.
• Organized and finds ways to be more efficient in delegating assignments and utilizing mhelpdesk software.
• Geographical knowledge of service area or map reading skills
• Other duties as assigned by Maintenance Supervisor.

Minimum Qualifications

• Must be eighteen years of age or older.
• Must pass the Background Check.
• Must be a self-starter and able to identify problems, determine best solutions, and pursue corrective actions with minimal supervision.
• Must be responsible, honest and reliable.
• Must stay calm in an emergency.
• Must possess excellent verbal and written communication skills -- will be communicating with all levels of personnel, so clear and concise communication is essential.
• Strong multi-tasking and problem solving abilities
• Excellent verbal and written communication skills
• Team player attitude
• Must have reliable transportation to and from work.
• Proficient with MS Office and Email
• Ability to learn quickly
• Desire to learn to use new software

Salary:$17-$20 per hour DOE
Benefits:

• 401k
• Medical
• Dental
• Vision
• PTO (Vacation, Sick, Wellness, Personal)

Work Location: Onsite
Requirements
Education Required

• Intermediate knowledge of Microsoft Office (Outlook, Word, Excel)
• The knowledge, skills, and abilities typically gained through the acquisition of a high school diploma and/or GED.
• Must understand safe working practices as well as health and safety regulations.
• Knowledge of industry is recommended but not required
• Two years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience

Company Description
With more than 180 branch offices across North America, Associa delivers unsurpassed management and lifestyle services to nearly five million residents worldwide. Our 10,000+ team members lead the industry with unrivaled education, expertise and trailblazing innovation. For more than 40 years, Associa has provided solutions designed to help communities achieve their vision. To learn more, visit www.associaonline.com.