Job Summary
Our team members are part of an environment that fosters health, hope and healing-for all, driven by the System's principles to create a welcoming and professional environment. Supports and functions under the direction of the care team with various office and clinical duties to keep our healthcare practice running efficiently. This includes tasks such as patient intake at office visit, exceptional patient care, documentation, vaccine and medication administration, clerical, environmental, and organizational tasks.
Essential Functions
- Exemplify caring and compassionate customer service to create an excellent patient experience
- Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations
- Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision
- Follows patient intake/rooming work policies in place at the practice and maintains examination areas
- Assists with performing screening and treatments by gathering information related to health maintenance and documenting patient care
- Updates health maintenance at patient visit, accurately identifies medication changes and updates allergy information at each visit
- Utilizes standard precautions, complies with policies and other Regulatory Agency standards
- Assists with patient inquiries for prescription refills, appointment scheduling, and referral authorization
- Completes CLIA approved waived laboratory tests and practice-specific diagnostic testing in adherence to CLIA standards
- Conduct Point of Care testing (POCT) per standing order/provider order. Performs Quality Control and maintenance for Point of Care in-office lab procedures, as applicable.
- Performs venipuncture. May be required to assist with collection of specimens of body fluids such as urine and blood for laboratory testing. Completes lab requisitions and prepares specimens for pick-up.
- Ensures ordered laboratory and diagnostic tests are tracked and logged, and that the care team is presented with test results
- Monitors inventory and stock medications, narcotics, and emergency medications/equipment
Work consistently requires walking, standing, sitting, lifting, reaching, bending, stooping, pushing, and pulling. Must be able to lift and support the weight of 35 lbs in handling patients, medical equipment, and supplies. Possible exposure to communicable diseases. Must speak, read, and write Basic English fluently. Intact senses of sight, hearing, smell, and touch. Manual finger dexterity.
Education, Experience and Certifications
Our Mission Statement, Vision and Values
Our Mission: To improve health, elevate hope and advance healing - for all.
Our Vision: To be the first and best choice for care.
Our Values: We recognize that employees are our most valuable asset. We have identified four core values we hold in the highest regard: caring, commitment, integrity and teamwork.Atrium Health is one of the nation's leading healthcare organizations, connecting patients with on-demand care, world-class specialists and the region's largest Primary Care network. A recognized leader in healthcare delivery, quality and innovation, our foundation rests on providing clinically excellent and compassionate care.
We've been serving our community since 1940, when we opened our doors as Charlotte Memorial Hospital. Since then, our network has grown to include more than 40 hospitals and 900 care locations ranging from doctors' offices to behavioral health centers to nursing homes.