Cloud Systems Engineer

Technical Support and Documentation:

• Provide production technical support for cloud-based and on-demand environments.
• Document solutions for operational effectiveness and strategic planning.
• Ensure platform and service availability, security, scalability, and performance.

Solution Monitoring and Maintenance:

• Support, enhance, and customize the hosted environment.
• Monitor and manage alerting systems; respond to incoming alerts promptly.
• Design and maintain software currency and patch management processes.
• Develop and manage a utilization and capacity plan for the hosted services.
• Generate regular system performance and operational reports for management.

IT Expertise Delivery:

• Contribute technology expertise to project teams as required.
• Represent specialized technology-area knowledge effectively.
• Lead or participate in additional projects or duties as assigned.

Cloud and Systems Administration:

• Strong experience with AWS services (Elastic Load Balancers, EC2, RDS, DynamoDB, S3, Lambda, etc.).
• Familiarity with Application Servers (Tomcat, JBoss, Weblogic).
• Proficient in monitoring and logging tools (Data Dog, New Relic, ELK, etc.).

Scripting and Automation:

• High level of proficiency in shell scripting (Powershell, Python, Bash).
• Experienced with GitHub Actions, Ansible, Terraform, and Cloud-Init.

Security and Compliance:

• Understanding of security best practices for environment and CI/CD processes.
• Document and test disaster recovery and business continuity plans.
• Ensure data and configuration backup and recovery.

Soft Skills:

• Strong problem-solving, project management, and multitasking skills.
• Excellent communication, interpersonal, and customer service skills.
• Curiosity and self-learning capabilities with minimal guidance.
• Ability to maintain confidentiality of sensitive information.
• Willingness to participate in on-call rotation and perform off-hours work as needed.