Address
Form of work
SalaryWho we are.
Newfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industry's most prominent and storied go-to-market brands, including Bluehost, HostGator, Domain.com, Network Solutions, Markmonitor and Web.com. We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. The strength of our company lives in the intersection of our people, our customers, and our brands.
As a Bluehost Cloud Support Specialist, your efforts will positively impact small to medium business's ability to grow & thrive. As a WordPress guru, you will consult with and assist our customers by utilizing your creativity, WordPress Knowledge, and customer service skills.
What you’ll do & how you’ll make your mark.
- You will be our resident WordPress expert!
- We take time to understand our customers goals and challenges, help with WordPress questions, make recommendations, and relay feedback to help improve our knowledge base articles and training material.
- Work through voice, chat, and ticket channels to help Bluehost Cloud customers with their WordPress / Hosting needs.
- Identify opportunities to develop new trainings, learning materials, and drive creation of VOCs to prioritize issue resolution for bugs and defects You will create a positive customer experience by walking Bluehost Cloud customers through plugins and themes.
- Your success within the role, not only allows you to help small and medium businesses achieve their goals but also contribute to making Bluehost one of the continued leaders within our industry.
Who you are & what you’ll need to succeed.
- Must have a customer first attitude and want to empower others to deliver an unmatched WordPress experience.
- Knowledge in troubleshooting and resolving WordPress / Hosting issues.
- You have a strong desire to teach WordPress and web-based technologies.
- You enjoy interacting with customers over voice, chat and tickets.
- You like to use critical thinking skills to diagnose and solve problems.
Why You’ll Love Us:
- We’ve evolved; we provide three work environment scenarios. You can feel like a Newfolder in a work-from-home, hybrid or work-from-the-office environment.
- Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well.
- We celebrate one another’s differences. We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally.
- We care about you. We provide excellent Health Insurance options to fit you, HSA, Medical, Dental, Vision, Matching 401K, Life/AD&D/STD/LTD, Tuition Reimbursement, Pet Insurance, Generous vacation policy, and much more!
- Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold!
The target compensation range for this position is $21-$25 per hour. Individual salaries are determined by various factors including, but not limited to: candidate’s qualifications, such as skills, education, and experience, as well as internal equity and market conditions.
Employment with Newfold Digital is at-will and nothing in this Job Description should be interpreted or construed to alter the at-will employment relationship.
