Closing Store Support Coordinator

Position Description & Responsibilities

Our Store Support Coordinators are responsible for assisting in the general operations of Central Co-op. This role is ideal for someone adept at wearing many hats and who thrives on offering consistency in leadership and problem-solving scenarios with staff & customers. This position is for a multiple-night-per-week closer.

 

Position Responsibilities

The primary responsibility of the Store Support Coordinator is to facilitate day-to-day operations at Central Co-op.
This includes:

• Working collaboratively with the Leadership Team to uphold and communicate operating standards and procedures.
• Delivering and modeling phenomenal customer service at all times, and assisting with customer service questions and customer issues, taking special orders, and fulfilling online orders for customers. Maintaining a calm and friendly demeanor with difficult customers.
• Demonstrating ability to step into all store departments
• Training new staff, and nurturing a culture of continuing education to all department staff
• Assisting when needed in scheduling, staffing, and delegation of tasks
• Developing and maintaining professional relationships with vendors and community partners, as well as being an in-store point person when needed
• Following all procedures for opening and closing the store, locking and alarm policies.
• Maintaining standards for safety and ensuring accident and incident reports are completed promptly and information is communicated to managers and appropriate administrative staff.
• Monitoring the store for shoplifting and following all security and safety procedures and policies.

 

Other responsibilities include:

• Ensuring adherence to the Co-op’s safety, security, and Accident Prevention protocols
• Familiarity with our union contract and following all aspects of the Collective Bargaining Agreement (working conditions, breaks, scheduling, overtime, etc).

Position Qualifications

• 2+ years of previous customer service experience in a retail setting, preferably in a lead position.
• Familiarity with Point-of-Sale systems, cash handling, and cash register systems.
• Ability to manage multiple responsibilities, prioritize, multi-task, and maintain focus.
• Exemplary communication skills, and an ability to exercise discretion when necessary
• Flexibility in scheduling, and the ability to and expectation of working nights & weekends
• Ideally, experience working in a natural foods, cooperative model, and/or union environment

Physical Demands

• Required Frequently: Standing, walking, kneeling, squatting, bending, working in cool/wet environments and lifting up to 50lbs repeatedly.
• Required Occasionally: Sitting, and repetitive hand/wrist movements (typing, cashiering, stocking product, and etc.).