Clinician And Account Manager

AllOne Health is in the business of care; and service is what matters most.

As a leader in workplace behavioral health, we’ve proven that a company’s success is directly linked to the health and well-being of their employees.

By joining our team, you will make a difference in the lives of our clients and their communities. The meaningful work that we do includes counseling, providing work-life resources, wellness and more through our Employee Assistance Programs (EAP).

We are currently seeking a full-time, Clinician and Account Manager to work at our Lansing, MI office.

Position Summary:

The EAP Clinician & Account Manager helps bring our mission to life by building and maintaining strong client relations with employer customers and ensuring that EAP services are well-utilized throughout our client companies. Counseling and clinical consultation responsibilities include providing assessment, short-term counseling, crisis intervention, and management consultation both by phone and in-person.

What You'll Do:

• Provides extensive on-site consulting and clinical work, including assessments, crisis intervention, short-term counseling, resource referrals, and case management.
• Consults with client representatives, including elected officials, labor, and management to analyze specific problems and designs Employee Assistance programs and services.
• Assists in the review and development of policies and procedures. Interprets and delivers needs assessments to client members.
• Develops and presents customized training, educational seminars, and workshops on a variety of topics.
• As appropriate, utilizes ancillary audio-visual and teaching aids to train and educate our client’s employees in good techniques to avoid or minimize risk or losses.
• Participates in Benefit Administrator workshops, Benefit Educations, Wellness Fairs, Regional Biometric Screening events and other sponsored events, programs, and conferences, either to promote or assist the client in general or to address specific Employee Assistance training matters.
• May provide services directly and may also be called upon to work with other client’s consultants and vendors to assist in member training and education activities at client’s Member Groups.
• Provide organizational and management consultations, responding to performance and productivity concerns, as well as workplace trauma, crisis, and loss.
• Services EAP accounts by creating strong partnerships with Human Resources liaisons, assessing organizational needs, conducting account meetings, creating, and distributing promotional materials, writing reports and being proactive to help ensure strong EAP visibility and utilization.
• Responsible for a regular and consistent pattern of customer liaison contact, as well as for tracking all customer contact activities in the EAP Expert database system.
• Serves as an organizational resource to support EAP Intake Specialists, when they require additional support in providing professional, thorough, and timely customer service.
• Perform other related duties as needed and/or required.

What You'll Need

• Master’s Degree in Social Work, Counseling, or Psychology required.
• 3+ years of post-Master’s degree clinical experience preferred.
• Active Clinical Licensure in a Mental Health profession.
• Previous training experience strongly preferred.
• Outstanding interpersonal, communication, organizational, and problem-solving skills.
• Strong customer service skills.
• Previous EAP experience preferred.

Company Perks:

• Immediate medical, dental, and vision insurance
• Paid time off
• 401(k) retirement program with company match
• Flexible Spending Accounts (FSA)
• Company paid Life and Disability insurance programs
• Employee Assistance Program (EAP)

AllOne Health is an AA/EO employer and actively seeks candidates from diverse backgrounds.