Clinical Support Specialist Level 2 - Cardiology

Job Title

Job Description

Clinical Support Specialist, Level 2 Cardiology

Philips Enterprise Diagnostic Informatics (EDI) is seeking a Clinical Support Specialist to help support their cardiology install base, and customer support teams at a senior level, with our IntelliSpace Cardiovascular, IntelliBridge Enterprise products.

Your role will:

• Providing telephone remote clinical application support to both internal and external cardiology partners.
• Analyze break/fix issues and work with empathy and sense of urgency to deliver solutions to meet customer/partner needs and ensure all customers receive prompt and courteous support enabling the highest possible customer satisfaction.
• Work through resolution of clinical service issues according to standard processes and procedures and specialized understanding of complex product issues.
• Ensure all critical cases or highly complex situations are quickly transferred to appropriate senior staff member for immediate attention and proper escalation.
• Log all service data required for tracking; May act as subject matter expert on specific product group(s).
• Maintain a high level of clinical/technical competence on Philips solutions and related technologies and share best practices, knowledge and learning with team and the global support community to enhance the quality and efficiency of customer support.
• This is a US Home-Based role and may require travel up to 30%.

You're the right fit if:

• You’ve acquired 5+ years supporting one or more Philips solutions and/or technology required; 2+ years working experience with Philips or other vendors cardiology PACS products and/or technology is preferred.
• You’ve acquired 3+ years of experience in a sonography role.
• You possess Excellent customer service and communication skills.
• You Must be registered and in good standing with appropriate credentialing body RDCS, RCIS or FASE certification (preferred).
• Your skills include proficiency in HTML (Hypertext Markup Language), Microsoft Excel and Windows operations.
• You have a Bachelor's degree (BA/BS) Health/Computer Science, Information Systems or related field preferred. Have the ability to travel up the 30% of the time.

You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Read more about our employee benefits.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

Philips Transparency Details

The pay range for this position is $35.00 to $60.00, hourly. The actual base pay offered may vary depending on multiple factors including, job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

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This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.