Clinical Support Associate

Join the Pandya Medical Center team as a Clinical Support Associate and become an integral part of our mission to provide exceptional healthcare services to our community. We are seeking a dynamic, detail-oriented, and enthusiastic individual to join our growing organization. As a Clinical Support Associate, you will partner with floor nurses and providers to maximize efficiency and to create a cohesive work flow.

Essential Duties and Responsibilities:

● Punctual and follows attendance policy and procedures

● Ability to work independently

● Excellent communication skills with team members and patients.

● Collaborates with office manager, clinical supervisor and lead medical assistant

● Helps patients by providing information, services, and assistance.

● Ensures all job related training is followed and appropriate sign offs accomplished

● Attends huddle (if working in clinic) to obtain important notes for upcoming day

● Review patient cases for providers and nurses out of office

• Responds to clinical concerns for patients after appropriate consultation with providers or clinical supervisor
• Identifies patients that need in-office or telemedicine visits and makes prompt appointments for patients
• Available for phone triage per clinic

● Obtain medical records from hospital portals and upload them into patient charts with correct labeling.

● Assists with prior authorizations

● Assists with clinical questions from administrative staff i.e.: lab orders, determining medical necessity for patients arriving late to appointment

● Assist with prescription phone voice mail line

● Post normal results and send note to patient portal

● Close out consult letters after correct labeling (ex: cardiology consult note” or “pulmonology consult note”)

• Review diagnostics with correct labeling (ex: diagnostic mammogram or bone density)

● Counsels patients by transmitting physician’s orders and questions about treatment.

● Updates job knowledge by participating in educational opportunities and reading professional publications.

● Miscellaneous tasks could include: assisting with orientation/training, performing other duties and tasks as assigned by providers/managers, traveling to other locations.

Knowledge, Skills and Abilities:

● Knowledge of medical office management systems and procedures

● Excellent time management skills and ability to multitask and prioritize work

● Excellent written and verbal communication skills

● Strong organizational and planning skills

● Ability to work in a stressful environment

● Ability to foster a strong Teamwork environment at all offices and amongst all staff

● Knowledge of customer service principles and techniques.

● Knowledge of computerized scheduling systems.

● Knowledge of common office computer programs; Word, Excel, Internet.

● Adheres to all applicable HIPAA laws and the Pandya Medical Center Confidentiality Statement.

Education, Experience, and Licensing Requirements:

● Minimum High School Diploma

● Experience with EMR (electronic medical records), medical terminology

● Previous experience in specific medical field preferred

Job Type: Full-time

Salary: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Medical specialties:

• Primary Care

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Dawsonville, GA 30534: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to Relocate:

• Dawsonville, GA 30534: Relocate before starting work (Required)

Work Location: In person