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Form of workClinical Specialist - Minneapolis, MN
POSITION SUMMARYWorks under general direction of the Regional Sales Director to identify and capitalize on sales opportunities by creating competency, comfort and expertise for all physicians within assigned geography through case coverage/support, staff in-servicing, procedural bone model training, patient identification training, and procedural follow up.ESSENTIAL FUNCTIONS OF THE POSITION- Maintain an organized and flexible travel and work schedule and be within assigned geography each day to be available as unscheduled needs arise.
- Provide regional sales support including case coverage/support, staff in-servicing, procedural bone model training, patient identification training, procedural follow up, and reimbursement education to achieve business plans.
- Work seamlessly with regional sales team allowing them increased selling time.
- Conduct and support product/clinical education on mild best practices with physicians to ensure safe and effective outcomes.
- Use clinical expertise to identify and harness customer training and in-service needs with the goal of driving clinical best practices and increasing customer comfort, yield and understanding of mild.
- Integrate into all accounts, build trust and relationships, and establish strong rapport with internal and external customers.
- Identify, harness and drive clinical best practices across customer base.
- Develop and maintain an in-depth knowledge of assigned accounts and customers to include competitor activity.
- Troubleshoot and adapt to evolving situations.
- Obtain and maintain multiple vendor clearance requirements for ability to attend cases within assigned geography.
- May attend trade shows where new products and technologies are showcased and conferences to meet other sales representatives and customers and discuss new product developments.
- Maintain and increase professional and technical knowledge by on-the-job training, attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
- Support compliance with the company quality standards, FDA regulations and guidance, applicable EU Medical Device directives, applicable ISO standards, and other pertinent country specific medical regulatory requirements.
- Perform special projects and other duties as assigned.
EDUCATION AND/OR EXPERIENCE
Required
- High School Diploma or equivalent with a minimum of four years’ experience or a Bachelors Degree with two years' experience in healthcare working with patients and customers in a clinical setting.
- Operating room procedural knowledge, etiquette, and experience.
Bonus
- Relevant industry, healthcare, marketing, or medical education experience where there is specific focus on clinical case support and education.
- Nursing, Physician Assisting, Radiation Technology, Physical Therapy, or similar license/certification.
- Experience in pain management, spinal surgery, or related specialties.
- Clinical knowledge of lumbar spine anatomy, physiology, and imaging techniques.
- Experience with product/procedure that requires motivation, access, and implementation of patient flow across multiple constituents in the practice (MD, PA, nurse, scheduler, etc.).
- Strong clinical skills, procedure delivery and execution, ensuring a high level of customer/patient satisfaction.
- Working knowledge of medical terminology, medical procedures, and the medical device industry.
- Ability to embrace consistent, formalized training procedures and accept constructive feedback.
- Accustomed to tight deadlines with ability to be nimble, adaptable, and independently carry-out and balance multiple responsibilities concurrently with the aptitude to anticipate and prioritize needs/workflow.
- Strong sense of urgency and extremely flexible and able to change priorities rapidly.
- Capable of working unpredictable schedule that may change on short notice due to operating room schedule changes and or delays.
- High level of organization and prioritization regarding schedule management and follow-up.
- Superior professionalism and judgment.
- Takes initiative, great pride, and ownership in work.
- Strong interpersonal and communication skills with the ability to effectively communicate at multiple levels and to large groups within and outside the organization.
- Ability to interact cross-functionally and proactively escalate issues with integrity to appropriate levels of management in the organization.
- Ability to leverage and/or engage others to accomplish projects.
- Team-oriented with ability to work collaboratively and effectively build and maintain positive relationships with internal/external customers and across all levels of the organization
- Positive attitude and passion for working within the pain management and anesthesiology field.
- Excellent customer service skills and problem resolution skills.
- Capable of engaging customers in selling conversations as needed.
- Comfortable working/learning multiple systems.
- Proficiency in Microsoft Office applications with understanding of basic audio-visual connections.
- Travel(Field Based) –Position is primarily locally field-based but may require some overnight travel dependent on geography.
- Physical Demand – While performing the duties of this job, the employee is regularly required to stand, walk, bend/stoop and sit for extended periods of time (up to 8+ hours per day). Some of the time standing will include wearing radiation safety equipment (7-9 pound lead aprons, thyroid shield, radiation badge, etc.). Frequently required to use hands to finger, handle or feel objects, tools or controls. Ability to effectively use a mobile phone, PC, keyboard and mouse. Physical effort is required by handling objects of 50 pounds or more occasionally and/or up to 25 pounds frequently. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus in relation to travel and operating a personal computer. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Mental Demand – Moderate to high degree of concentration due to volume, complexity, and/or “pressure” of work. Ability to make critical thinking skills decisions under pressure.
- Work Environment –
- Potential exposure to bloodborne pathogens, pharmaceuticals, chemicals, needles, sharps, and radiation (from x-ray / fluoroscopy and similar medical equipment).
- Work evenings and weekends when requested (or other availability required outside of defined work schedule).
- Possess and maintain a valid drivers’ license, a driving record satisfactory to the Company, and active vehicle insurance policy. Driving records may be monitored on an annual basis or as needed.
- Possess and maintain a criminal background satisfactory to the Company. Criminal backgrounds may be monitored on an annual basis or as needed.
- Meet and maintain customer/medical facility access requirements, including regular or periodic drug screenings and background checks with a satisfactory result in accordance with Company requirements and the requirements of the customer/medical facility serviced.
- Reasonable access to airport for travel.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of all employees assigned to this position. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
In addition to offering a great culture and work environment, Vertos also offers the following benefits:
Health Insurance
- Medical
- Dental
- Vision
- Basic Life and AD&D
- Supplemental Life & AD&D
- Long-Term Disability
- Health Care and Dependent Care Flexible Spending Accounts (FSAs)
- Health Savings Accounts (HSAs) with employer contribution
Paid Time Off
- Paid Time Off
- Paid Holidays
- Jury/Witness Duty Leave
- Bereavement Leave
- Parental Leave Salary Continuation
- Short-Term Disability Salary Continuation
Other Benefits
- 401(k) Retirement Savings Plan with employer match
- Employee Assistance Program
- Voluntary Accident, Critical Illness, Hospital Indemnity and Legal
- Access to BenefitHUB discounts for 200,000 + vendors
