Clinical Scheduling Representative

United Vein & Vascular Centers is a rapidly growing national healthcare organization specializing in state-of-the-art, minimally invasive surgical vein and vascular treatments.  With numerous clinics across Florida, Colorado, Arizona, and Illinois, we have positively impacted the lives of thousands of patients.  Our team of dedicated physicians and staff work together to deliver exceptional care, utilizing the latest technology and cutting-edge techniques.  Join our growing team as we continue to revolutionize the industry and transform lives!

The Patient Access Representative I is responsible for helping patients via inbound calls, emails, texts, and web chats. Scheduling appointments, giving pre and post appointment instructions, and supporting our clinics are the primary duties of this role.

• Receive inbound calls from prospective patients and work to schedule them to visit a UVVC clinic for a screening.
• Field overflow inbound service calls from existing patients and service the patient request.
• Contact prospective patients that submit a request to be contacted on either the UVVC website or Facebook to schedule them to visit a UVVC clinic for a screening.
• Receive inbound requests from patients via the UVVC website web chat function.
• Re-engage patients that have contacted UVVC in the past but have not scheduled a screening with the goal of booking their first appointment.
• Properly qualify new patients based on symptoms and insurance guidelines.
• Assist patients in scheduling and obtaining a diagnostic scan after their initial screening.
• Demonstrate and promote a work culture committed to UVVC’s Core Values: Understanding, Nurturing, Ingenuity, Trust, Excellence, and Diversity.
• Demonstrate behaviors that are consistent with UVVC’s Standards of Conduct as outlined in our Employee Handbook.
• Maintain the confidentiality and security of Protected Health Information (PHI) in accordance with UVVC policies, the Health Insurance Portability and Accountability Act (HIPAA), and other applicable laws and regulations. PHI is a top priority of our organization.
• Other duties as assigned.

• HS Diploma or GED required. Some college preferred.
• 1-2 years inside or direct sales experience required.
• Healthcare experience preferred.
• Must have excellent written and verbal communication.
• Computer proficiency required.
• Bilingual in English and Spanish a plus.

We Offer:

• Competitive compensation package
• Health, vision and dental benefits

• Employer match 401k starting January 2024

• Life insurance (100% company paid)
• PTO and paid holidays