Clinical Relationship Manager

About Heritage Biologics

Heritage Biologics is a dual accredited home-infusion specialty pharmacy, including bleeding disorders, and the recognized leader in Rare Disease Outcomes Management (RDOM). We provide preeminent value-based pharmacy and nursing services nationwide. Heritage is credited with developing the industry's first formalized Pharmacy Patient Experience (RxPx) program designed to ensure accountable performance-driven care for patients.

We are looking to expand our bleeding disorder-related business and are hiring in the Kansas City, St. Louis, and Iowa territory. The position is remote, but does include travel throughout territory and to Heritage Biologics main location in Lee’s Summit, MO.

Job Overview

Managing Heritage Biologics relationships with both current and potential healthcare practitioners and patients. The Clinical Relationship Manager (CRM) will serve as a service point of contact for healthcare providers and patients regarding pharmacy and infusion services. The Clinical Relationship Manager will report directly to the Vice President of Hemophilia Services. In this role, he/she will not have access to Protected Health Information (PHI) and Electronic Protected Health Information (EPHI).

Job Responsibilities

Relationship management

• Maintain regular client contact with potential and current patients and all contacts documented in company’s CRM
• Periodic in-person visits in conjunction with sales cycle expectations
• Attend meetings with all stakeholders including patients, chapter staff, healthcare providers & hemophilia treatment center staff

Territory planning

• Develop strategic sales plan annually based on quarterly and annual goals
• Update strategic plan regularly based on current performance
• Maintain detailed customer database including complete demographic/medical information
• Determine ROI for community events and funding

Customer Service

• Maintain knowledge of shareholders within assigned territory
• Be personable with all customers and visitors and maintain professionalism during all interactions
• Maintain regular contact with industry contacts
• Follow Heritage Biologics’s mission and vision when representing company

Community relations

• Maintain a consistent presence within assigned territory
• Manage an event calendar to be present at all chapter annual meetings
• Stay up-to-date on industry news, drug development, community needs, any information that could potentially affect business
• Volunteer time at one community event annually

Patient advocacy

• Work with internal team to resolve patient needs, coordinate service requirements and product delivery
• Provide intel for new resources and community needs as seen in the field
• Be timely in responding to both patient and internal team requests within 24 hours
• Expect customer interactions outside of normal business hours

Administrative tasks

• Utilize CRM daily, maintain customer database, maintain weekly call log, submit monthly expense reports, complete post-event surveys, check and respond daily to electronic messages (email, text, social media, etc.)
• Maintain detailed calendar in Outlook
• Attend internal meetings regularly including team and company-wide calls and quarterly in-person sales training meetings
• Manager/internal team requests completed thoroughly & on time
• Complete annual divisional/company training modules

Professional Demeanor

• Abide by all company policies, including all compliance standards
• Maintain ethical reflection of company’s mission and vision in both professional and personal settings
• Show respect at all times for team members, leaders, patients, chapter staff, healthcare providers & all internal and external staff in behavior and speech

Required Qualifications

• High School Diploma
• 5+ years of experience
• Performance and documented success in a previous Sales and/or Account Management position(s)
• Proficiency with MS Excel, Word, and PowerPoint
• Self-motivated with excellent written, verbal, and presentation skills
• Valid Driver's License
• Current Proof of Auto Insurance
• Language Skills: Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or member, of the business community
• Mathematical skills: Ability to solve simple math problems and analyze numbers as they relate to necessary job functions
• Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions

Preferred Qualifications

• Bachelor's Degree
• Experience in the bleeding disorders / healthcare industry
• Formal sales training

Physical Requirements

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Ability to lift and carry a minimum of 30 pounds
• While performing the duties of this job, the employee is regularly required to sit, stand, talk, hear, and use hands or fingers to handle or feel and reach with hands and arms

Travel and Work Location

• Travel, as required
• Hybrid: a combination of in-office (Lee's Summit, MO) during business hours to allow for the highest level of collaboration with other departments and working remotely from home or while representing the company at meetings and events

Job Type: Full-time

Pay: $63,000.00 - $68,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Lees Summit, MO 64086