Clinical Records Coordinator

Chief Purpose of the Position

• Monitor all dental student's compliance within the standards for records management.
• Assign patient cases to students based on requirement needs.
• Monitor and report on timeliness and sequencing of care.
• Chart audits performed daily for the School of Dentistry.
• Monitor and report for standing committees with a focus on quality assurance (Manager position will oversee QA working group)
• Maintain and monitor all written correspondence with a patient or student regarding assignments and inactivations.
• Assist Patient Services Representatives in handling complex questions from students and patients regarding insurance processing and financial support, as needed.
• Monitor patient flow between predoc clinics and graduate clinics to ensure a smooth and timely hand-off.
• Perform exit audits for the School of Dentistry.
• Prepare for Wednesday PM screenings including seating, dismissing and student assignment.
• Assist with quality assurance for accreditation requirements.
• Provide assistance with the RCC and CC teams, as needed.

Knowledge, Skills and Abilities

• Minimum of 5 years of experience in a dental practice or dental school
• In-depth knowledge of surgical and dental terminology as well as healthcare regulations
• Excellent customer service and willingness to assist students, staff, and faculty required
• Computer skills required -working experience with an EHR system (Axium, Cerner, Dentrix, IDX, Eaglesoft, Epic)
• Excellent collaboration and leadership skills and the ability to work within a team efficiently and effectively
• Ability to work in a diverse environment required
• Excellent verbal and written communication, interpersonal, organizational, and superior customer service skills required
• Ability to be flexible with work schedule - may require remote working
• Knowledge of dental procedures and insurance

Education Level and Experience

• Bachelor's Degree in Health Administration or related field preferred or equivalent experience in a healthcare environment
• Experience within an academic clinical setting or dental practice
• Experience in reviewing and auditing patient charts

Hiring Range: commensurate with experience

Brief Summary of Benefits: Benefits for this position include, but are not limited to Health and Group Life Insurance, Vision, Dental Insurance and Dental Discounts, Flexible Spending Participation, and Paid Holidays. After completion of 90 days, you are eligible for Paid Time Off (PTO) Leave. After completion of 6 months, you are eligible for a 401k Profit Sharing Plan, Professional Development/Tuition Assistance, Short Term Disability, Long Term Disability, and Life Insurance.

Background checks required.

EEO Statement: VCU Dental Care is an Equal Employment Opportunity Employer. We do not discriminate against employees or applicants for employment on any legally recognized basis including, but not limited to: veteran status, race, color, religion, sex, national origin, physical or mental disability, and/or age.

Job Type: Full-time

Pay: $24.00 - $26.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Medical/Dental terminology: 3 years (Required)
• Auditing Charts: 3 years (Required)
• EHR systems: 2 years (Required)

Work Location: In person