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Form of workJob Description
About us:
HEART. It is the driving force of our commitment to serving others with empathy, respect, and dignity. CareMax, is committed to providing the best that medicine has to offer with quality healthcare for those who need it most, our seniors. Join our team and experience it for yourself. We are Health with Heart.
You can count on us to provide you with resources and opportunities for growth, while contributing to our mission to improve lives through kindness, compassion, and better health. This is what we offer:
- Access to continual education through CareMax University
- Starting with 18 days of Paid Time Off
- 8 company paid holidays plus a floating holiday
- 401(k) plan with company match
- Comprehensive medical package
About you:
The Clinical Operations Coordinator will support operations for the Care Management team as follows:
- Responsible for data tracking and performance reporting
- Facilitates flow of referrals from across the CareMax network
- Serves as the point of contact between patients, physicians, patient care facilities, and clinical staff
- Develops workflows and job aids for operational initiatives
Qualifications and Skills
- Minimum 2 years of customer service experience or 1 year of project management, preferably in the healthcare industry
- Experience working with referral management in physician’s office or for health plans preferred
- Advanced-level skills in Microsoft 365 including Excel, PowerPoint, Visio, and Word
- Ability to interpret healthcare data
- Ability to multitask and work with multiple software applications
- Strong communication and interpersonal skills
- Electronic medical record experience preferred
- Knowledge of healthcare concepts & programs, including Accountable Care Organizations operations, preferred
Essential Duties and Responsibilities
- Data tracking/performance reporting
- Updates performance tracker to report on trends
- Updates weekly/monthly performance slide decks
- Regular distribution of performance scorecards
- Ad hoc reporting
- Referral management
- Verification of patient eligibility for Care Management programs
- Daily creation of cases in Care Management documentation system (Innovaccer)
- Daily creation of ADT notifications
- Communication
- Monitors Care Management phone line and email inbox, redirects and follows up as appropriate
- Distributes patient mailings/correspondence to both patients and PCPs
- Administrative responsibilities
- Maintains administrative documents, such as staff directory, organization chart, etc.
- Provides information from electronic medical records of partners to care management team
- Documents within care management documentation system
- Develops workflows and job aids
- Supports pilot initiatives
- Performs other duties as assigned
Come join the CareMax family and be part of Health with Heart. Help us continue to change lives every day!
CareMax provides equal employment opportunity to all applicants and employees. No person is to be discriminated against in any aspect of the employment relationship due to race, religion, color, sex, age, national origin, disability status, genetics, citizenship status, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws
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